Casino Host

Qualifications:

• 24 years of gaming and/or marketing experience
• 1 year of casino experience is preferred.
• Previous experience with ACSC player rating system preferred.
• Excellent computer skills are required.
• Excellent communication skills and a friendly outgoing personality are required.
• Ability to thrive in a teambased environment.

License Requirements:

Must secure appropriate RI mandated gaming licenses.

Essential Job Functions:

• Maintain a working knowledge of the Companys facilities and special events and advising customers of same whenever possible.
• Greet customers on casino floor establish rapport and providing complimentary amenities based upon specific casino guidelines for levels of play.
• Promote the success of the Players Club by explaining this marketing tool to customers issuing membership cards and demonstrating the various methods of use.
• Resolve miscellaneous guest complaints referring to the appropriate supervisor when necessary.
• Assist guests with reservations for restaurants entertainment venues.
• Facilitate the effective management of information by attending regularly scheduled departmental meetings.
• Prepare correspondence memos forms reports and other miscellaneous paperwork as needed.
• Augment special events through active participation in same.
• Observe special events in the lives of our customers by preparing and mailing birthday and/or anniversary cards newsletters and personal notes whenever possible.
• Record information on new customers and updates Database as needed.
• Assist the Slots Department with Jackpots by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
• Compile customer feedback and informs management of findings on a regular basis.
• Responsible for maintaining a consistent regular attendance record.

• Other duties as assigned by Director of Player Development.

Physical/Mental Requirements:

• Constantly use physical movements necessary for general office duties:standing walking balancing eyehand coordination finger dexterity handling wrist motion sitting reaching carrying vision hearing stooping and twisting
• Constantly plan follow directions read write use math discriminate colors work at various tempos or work rapidly make decisions concentrate remember attention to and observe details use of ten key and personal computer.
• Constantly use mental alertness to achieve high level of accuracy in completing tasks.

Working Conditions:

• Mostly indoors and generally climatecontrolled environment
• Will be exposed to noise smoke and odors.
• Working with others and independently