IT ServiceDesk Agent
IT ServiceDesk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Serve as the first point of contact for technical support via phone email and ticketing system.
Diagnose and resolve hardware software and network issues; escalate complex cases as needed.
Log and track support requests ensuring timely updates and clear communication with clients.
Support IT equipment setup configuration and remote troubleshooting.
Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.
Qualifications :
Experience in IT ServiceDesk or similar support role.
Strong knowledge of Windows OS remote support tools and help desk software.
Excellent problemsolving communication and organizational skills.
Customerfocused able to work independently and in a team.
Good English skills; German and relevant certifications (e.g. ITIL) are a plus.
Additional Information :
We offer
- Employment contract for an indefinite period
- 13th Salary
- Annual Bonus
- Flexible working time (core time 93:00
- Home Office possible 2 days a week
- Extra days of leave
- Sick Days
- Recreation allowance
- Referral Program
- Travel allowance
- The third pillar of the pension scheme
- Support for professional and career growth education and training
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
