IT Operations Manager

Job Description

IT Operations Manager
Location: London / Hybrid1 to 2 days per week in the office

Full-time 35 hours per week with part-time and flexible working hours considered

Duration: Temporary until December 2025 with a view to being extended

Pay rate: 230.77 per day 33.55 holiday pay (equivalent to 60000 FTE)

Immediate start essential

Charity People are delighted to be partnering with an independent international human rights charitythat works to end abuses and build a world where justice fairness freedom and truth are accessible to all. They are currently seeking astrategic and hands-on IT Operations Managerto lead the next phase of their IT service development and delivery.

About the Role

The IT Operations Manager will lead a small dedicated team providing essential IT support infrastructure management and cybersecurity across a diverse and hybrid working environment. Reporting to the Director of Data Finance and Infrastructure the postholder will play a key role in ensuring that systems are secure resilient and efficient enabling staff members and volunteers to campaign effectively for human rights.

This is a unique opportunity to shape IT strategy while remaining closely involved in day-to-day operations including mentoring the team providing 2nd/3rd line support and leading on performance improvements and cyber incident response.

Key Responsibilities

• Provide inclusive leadership and support to the IT Operations team fostering a collaborative and high-performing culture
• Oversee and enhance IT infrastructure across multiple locations including regional offices and retail spaces
• Deliver a proactive cybersecurity strategy and lead incident response planning
• Drive continuous improvement and service excellence ensuring service levels and performance indicators are met
• Manage IT operations budgets and contribute to wider digital and technology transformation initiatives
• Offer hands-on support when needed promoting a responsive and service-focused approach

Person Specification

• Demonstrated experience in leading IT service delivery within complex hybrid working environments
• Strong knowledge of IT infrastructure cybersecurity and data protection compliance
• Familiarity with tools such as JIRA Office 365 Azure and Sophos Central (or similar)
• Proven ability to build support and develop high-performing teams
• Experience managing budgets and optimising resources effectively
• Previous experience in the charity not-for-profit or membership sectors is welcomed
• A genuine commitment to human rights equity and inclusive leadership

How to apply:

Tatiana Ostara at Charity People is supporting this recruitment. Please send your CV as soon as possible as applications will be reviewed on a rolling basis.

Charity People is a forward thinking inclusive organisation that actively and deliberately promotes equity diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.