Heart and Vascular Program Administrator

General Summary

Develops implements and manages a comprehensive Heart Failure program across the System. Works in collaboration with the System Heart Failure Medical Director Regional Heart Failure Physician Champions and advanced heart failure Cardiologists on system and local program development and standardization with a focus on best practices and care innovation. This role will also support other facets and programs of the Heart and Vascular Service line (HVSL).

Duties and Responsibilities

• In collaboration with the Service Line leadership team assumes responsibility for the development implementation and management of the WellSpan Health Heart Failure Program.
• Supports other Heart and Vascular Service Line (HVSL) program initiatives such as new program strategy and development IT solutions and vendor engagement as well as service line and system goals.
• Develops working relationship with Cardiology practice managers as well as with Medical Service Line and Primary Care Service Line administrative leaders to advance the care of heart failure patients across the care continuum.
• Serves as the expert on all aspects of heart failure care to health care professionals staff patients families and the community.
• Develops and facilitates ongoing professional education programs for key stakeholders such as Emergency Department physicians hospitalists EMS providers nursing etc.
• Develops and implements patient educational material for all patients who may benefit from a comprehensive heart failure services program.
• Develops coordinates and participates in community awareness programs about heart failure diagnosis and treatment options.
• Serves as CoChair of the appropriate Clinical Effectiveness Team(s) to facilitate standardization of best practices and collaboration among team members.
• Organizes services in a manner to ensure timely and appropriate access and triage of services.
• Facilitates the collection of performance measures to serve as a means to evaluate the overall customer satisfaction financial performance and long term outcomes.
• Utilizes measures to identify and implement opportunities for improvement.
• Ensures consistency and standardization of the program in each market across the System.
• Coordinates and facilitates patient flow communication and information flow between inpatient to outpatient care settings as needed.
• Develops maintains and updates all required documents for regulatory and/or accreditation bodies such as Joint Commission and Department of Health. Ensures that all mandated measures are collected and submitted in a timely basis and the hospitals are prepared for site visits.
• Maintains awareness of market share to assess competitiveness of service. Develops and implements plans to optimize market share of Heart Failure services.
• Works with Marketing staff to effectively educate community and referring physicians about the program.
• Provides leadership for clinical and administrative process redesign.
• Provides supervision and oversight to Heart Failure Program coordinators and or advanced practice clinicians at each System site.
• Ensures that processes and programs are in place to support the success of the heart failure program with all participating hospitals

Common Expectations:

• Is an active member of hospital and community committees that are related to heart failure patient care and community awareness. Represents the program at local state and national meetings.
• Serves as a liaison with prehospital providers EMS acute rehabilitation centers other centers clinics government agencies and associations.
• Assists with the development of the annual budget related to the heart failure program both operating and capital expenses. Ensures quality care is given while maximizing financial reimbursement and developing opportunities for cost savings.
• Demonstrates motivation for learning through independent reading professional networking and attending relevant conferences and seminars.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation
  

Qualifications

Minimum Education:

• Masters Degree Required

Work Experience:

• At least five years clinical experience required.
• 5 years experience in hospital clinical management required.

Licenses:

• Basic Life Support Upon Hire Required