Patient Experience Coordinator
Patient Experience Coordinator
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Job Description
The Patient Experience Coordinator builds relationships with IWP patients and acts as the first point of contact for those who utilize our workers compensation pharmacy services. Reporting to the Manager of Patient Experience this role supports the needs of our enrolled patients and pharmacy staff.
What Youll Do
- Interact with patients via a combination of inbound and outbound calls to promptly respond to patient inquiries
- Resolve customer issues and complaints using professional communication and proactive problemsolving skills
- Provide exceptional customer service to every caller providing any necessary follow up
- Document patient accounts by recording information with all pertinent details of inquiries
- Comply with Quality Assurance program to consistently meet the required expectations during each customer interaction
- Maintain a current knowledge of related policies and procedures and be comfortable speaking to current changes within the industry organization and department
What Youll Need
- Ability to work a fulltime schedule:
Monday: 8:4:30p
Tuesday: 10:006:30p
Wednesday: 8:004:30
Thursday: 11:308:00
Friday: 11:007:30
- Possess problem solving attention to detail organizational and timemanagement skills
- Exceptional communication skills; oral written and interpersonal
- Efficiently and accurately provide information to patients and peers
- Ability to multitask in a fastpaced team/organization setting
- Maintain quality of work through effective and accurate documentation
- Ability to adapt effectively to frequent changes
- Bilingual in Spanish
Make a Difference with IWP
Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy helping injured workers around the country access their prescription medications with ease. As a specialized workers compensation home delivery pharmacy we collaborate with the legal medical and insurance communities to help injured workers return to a productive life. At IWP we believe in our service but its the people who make it a great place to work. We value our employees and strive for a culture of teambuilding open mindedness and fun. If that sounds like something youd like to be part of wed love to hear from you! Your compensation will include a competitive salary generous benefits and opportunities for growth and development.
IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race creed color religion national origin sex sexual orientation gender identity age physical or mental disability or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications merit and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at We will make a determination on your request for reasonable accommodation on a casebycase basis.
Required Experience:
IC
Employment Type
Full-Time
