Microsoft 365 Analyst
Microsoft 365 Analyst
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Job Description
About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech but its really our people who give us passion to always seek ways to do things better. As such were serious about your career growth and professional development because People matter at Kinaxis.
In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world with a brandnew HQ based in Kanata North in Ottawa. As one of Canadas Top Employers we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
At Kinaxis we power the worlds supply chains to help preserve the planets resources and enrich the human experience. As a global leader in endtoend supply chain management we enable supply chain excellence for all industries with more than 40000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
our office in Ottawa Canada
About the team
The Corporate Systems team plays a critical role in keeping the organization running smoothly. We are responsible for managing onpremises servers maintaining robust security protocols and overseeing the smooth operation of SaaS applications. Our teams efforts ensure that all systems are reliable and secure allowing the company to focus on its core mission and drive success.
What you will do
Core Responsibilities:
- Microsoft Center of Excellence Leadership: Establish and manage the Microsoft Center of Excellence at Kinaxis setting best practices governance and standards for the adoption and use of Microsoft technologies across the organization.
- Collaboration and Productivity Solutions: Design implement and optimize enterprisewide solutions using Microsoft 365 Power Platform GenAI Azure and other Microsoft technologies to enhance collaboration communication and productivity across teams.
- SME Support and Implementation: Provide expert guidance on Microsoft 365 implementations including troubleshooting gap assessments and strategic advice for optimizing the use of Microsoft solutions.
- License Optimization & ROI: Identify opportunities for optimizing Microsoft 365 licenses ensuring that the organization is getting the most value out of its Microsoft products and services and driving ROI from the platform.
- Release Management & Updates: Oversee the documentation and communication of Microsoft 365 release activities ensuring that the organization is informed and prepared for new features and updates.
- Consultation & Stakeholder Engagement: Collaborate with both business and IT teams to address challenges with Microsoft 365 solutions drive user adoption and ensure alignment with business goals to maximize the value of Microsoft technologies.
- Service Requests Management: Handle ServiceNow requests and tasks related to Microsoft 365 as needed ensuring timely resolutions and continuous improvement of Microsoft 365 services.
- Internal Communication & Training: Lead internal communications for the Microsoft Center of Excellence including the development of newsletters feature updates and responses to Microsoftrelated inquiries. Develop and deliver training and awareness programs to ensure effective use of Microsoft products.
Technologies we use
- Microsoft 365 Suite for daytoday work including SharePoint Teams OneDrive and Office 365
- Apps for Enterprise.
- Active Directory for user authentication.
- ServiceNow as our ITSM solution.
- Okta for SSO (Single SignOn) solutions.
- Windows 10/11 and MacOS as our desktop OSs
What we are looking for
- Microsoft 365 Suite Expertise: Deep expertise in Microsoft 365 technologies including Exchange Online SharePoint Teams OneDrive Power Platform Azure Microsoft Intune Defender for Endpoint and Microsoft Security Solutions. Understanding of future product roadmaps and trends.
- SME & Implementation Support: Proven ability to act as a subject matter expert for Microsoft 365 and related technologies providing guidance on complex implementations and technical solutions.
- License Optimization: Experience optimizing Microsoft 365 license usage to drive cost efficiencies and ensure that the organization derives maximum value from its subscriptions.
- Troubleshooting & Technical Support: Excellent problemsolving and troubleshooting skills for resolving technical issues across Microsoft technologies.
- ITIL & Enterprise IT Infrastructure: Experience in an ITILbased enterprise environment and a strong understanding of enterprise infrastructure including user authentication cloud computing and Microsoft solutions.
Academic Requirements:
- Postsecondary degree or diploma in Computer Science with 4 years of experience in an enterprise IT environment.
- MCSE or equivalent and certifications in Microsoft 365 (Fundamentals Power Platform Fundamentals Azure Fundamentals Security & Compliance Fundamentals)
Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked when medications are available for our loved ones and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Yamaha P&G Honda and more.
Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to netzero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (companywide day off on the last Friday of every month)
- Flexible work options
- Physical and mental wellbeing programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.
Required Experience:
IC
Employment Type
Full-Time
