Clinical Application Specialist BELUX
Clinical Application Specialist BELUX
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Job Description
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act for Customers satisfaction as the global leader in Eye Care. Here youll be recognized for your commitment and contributions and see your career moving forward. Together we go above and beyond to make an impact in the lives of our Customers and their Patients. We foster an inclusive culture and we look for diverse talented people to join Alcon.
We have an exciting opportunity for the Clinical Application Specialist position within ALCON Benelux working from our office in Mechelen.
In this position you will play a crucial role in our companys success by training our clients on how to work with our Surgical products.
In this role a typical day will include:
- Deliver technical and clinical training education and ongoing support to train surgeons and Operating Room staff on the approved use and application of Alcons Cataract and Refractive Surgical Device products.
- Provide onsite and/or remote clinical application support to customers by offering scientific and technical information in response to inquiries regarding the approved use of Alcon medical devices.
- Ensure the successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
- Document each site visit clearly and accurately using a CRM tool within 48 hours of the visits completion.
- Identify and report all adverse events and device deficiencies to Medical Safety according to company protocol.
- Refer inquiries related to unapproved uses of technologies.
- Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety as appropriate.
- Collaborate with Field Service Engineers to support clinical sites on new installations site support and troubleshooting.
- Work with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and ongoing surgical support needs.
- Provide continuous feedback to R&D via an approved communication plan on the clinical performance of products.
- Respond to unsolicited requests for information related to Alcon medical devices following SOPs and Ethics and Compliance Guidelines.
- Attend and support Medical Congresses fellowships conferences exhibits seminars and wetlabs as requested by Clinical Applications management.
- Assist with convention demonstrations as deemed appropriate by management according to SOPs.
- Achieve clinical certifications to meet the requirements and scope of responsibilities.
WHAT YOULL BRING TO ALCON:
- Fluency in English Dutch and/or French.
- Flexible and willing to travel across Belgium and Luxembourg
- Strong People/stakeholder Management skills
- Excellent organizational and communication abilities
- Proactive mindset
- Optometry knowledge is a big plus
How can you thrive at Alcon
- Manage your own workload and schedule while working within the given framework & guidance
- Collaborate with teammates to share best practices and learnings as work evolves
- See your career like never before with focused growth and development opportunities
Alcon Careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
