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1 Vacancy
Qualifications:
Experience
Responsibilities:
The purpose of this position is to advice guidance education and the rapid restoration of normal services to our customers providing a single point of contact for all internal and external customer interactions.
The primary role of this position is to provide tier one technical support of business critical services for internal and external customers while providing excellent customer service. This involves user support for all business lines and related application software system software desktop/pc hardware telephony hardware internet network storage network WAN network and security access management including enforcing and adhering to all regulatory and HIPPA security requirements.
Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM platform leveraging internal knowledge base and resources through resolution while providing excellent customer service for all customers of BCBST and subsidiary companies information systems including BCBST and subsidiary company Employees Providers Members Group Administrators and Vendors.
Full Time