End User Services Specialist
End User Services Specialist
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1 Vacancy
Job Description
Job Qualifications
Education
Associates degree in Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 2 years of professional experience.
- 2 years - Experience in Information Technology required
SkillsCertifications
- Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
Responsibilities:
Job Profile Summary: Provides technical operational and administrative support for IT-related End User provisoning and support Devices
Job Responsibilities
- Performs manual installation of non-packaged software which includes both purchased products and internally developed applications. Ensures appropriate change management approvals are in place prior to deployment
- Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.
- Provides timely and effective technical support to end users answering questions troubleshooting problems and providing general assistance in the use of end-user hardware and corporate-standard software.
- Documents technical issues and their resolution in accordance with incident and knowledge management standards.
Employment Type
Full Time
