Solutions Engineer
Solutions Engineer
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1 Vacancy
Job Description
About Us
At Tavus were building the human layer of AI. Our mission is to make humanAI interaction as natural as facetoface interaction enabling the human touch where it has been previously unscalable. We achieve this through pioneering research in multimodal AI models for human perception and understanding combined with stateoftheart human avatar rendering and communication models. Our models power everything from texttovideo AI avatars to realtime conversational video experiences across industries like healthcare recruiting sales education and more. By enabling AI to see hear and communicate with humanlike authenticity were creating the foundation for the next generation of AI employees assistants and companions.
Were a Series A company backed by top investors including Sequoia Y Combinator and Scale VC. Join us in driving the future of humanAI interaction. Check it out for yourself
The Role
Were seeking a Solutions Engineer whos proactive resourceful and passionate about unblocking customers at every turn. In this role youll be a key player in both our Sales and Customer Success teams helping customers transform early excitement into fully realized solutions. Relying on your technical expertise youll facilitate indepth conversations with developers and decisionmakers. Beyond closing the deal youll ensure smooth solution design and integrationcollaborating with customers on technical implementation customization and troubleshooting.
Your goal is not just to resolve issues but also work to prevent them altogether. If you thrive on tackling complex technical challenges love to empower customers to ship faster and want to shape the developer experience at an AIdriven startup wed love to chat.
Youll need a solid engineering background a customercentric mindset and a knack for balancing rapid responses with precise . Essentially youll be debugging the futureTavus supports top startups and enterprise companies alike and youll be part of their journey every step of the way.
Your Mission
- Become a wealth of knowledge Understand how our product works on a deep technical level so you can support customers
- Creative problem solver Work with customers to ideate and architect a solution that works with their business
- Diagnose and solve fast Debug API requests troubleshoot production issues and provide clear actionable solutions for customers.
- Think like the customer Spot patterns in issues improve docs and work with engineering to fix problems at the root (or just do it yourself)
- Build Create developer resources like sample code etc
- Optimize for zero Aim for nearzero time to resolution. Every inefficiency is an opportunity to build a faster path forward.
- Scale yourself Automate document and streamline processes so future users never hit the same roadblocks twice.
- Own technical enablement Help enterprise teams understand best practices for integrating and scaling with our platform.
What Were Looking For
- Strong dev experience or the spiness to trick us into thinking you have strong dev experience You can build deploy and debug an endtoend application. Likely you love v0
- Youre great at handling multiple clients projects and issues at once without letting anything slip through the cracks.
- A customerobsessed mindset You care deeply about the developer experience and take pride in solving problems fast.
- Ability to translate highly technical issues into simple clear explanations.
- A spy solutiondriven approach If somethings broken you dont just report it you fix it (or figure out how to).
- Comfortable working in JavaScript/TypeScript Python or similar Comfortable with APIs webhooks and debugging complex technical integrations.
- Bonus: Experience working with AI/ML models or video processing APIs.
Benefits
When you join Tavus youre joining a diverse and supportive team. Our work is driven by our people and our success is shared by all. This position has a flexible work schedule unlimited PTO extremely competitive healthcare and gear stipends as well as of course plenty of fun! At the end of the day we want Tavus to be a place for you to learn directly drive impact and be with a team you love.
To learn more about our team culture and benefits check out our hiring page!
Tavus is growing fast and wed like you to grow with us! Are you excited to get your hands dirty and join the humanAI revolution Drop your resume and well be in touch!
We are not looking for cultural fits we are looking for culture creators. In fact diversity is what drives our success its at the core of how we hire communicate and work. We are inclusive to all and combine our diverse backgrounds skill sets and thinking to build the best experiences for our clients.
Employment Type
Full Time
