Account Manager IT
Account Manager IT
Posted on :
13-04-2025
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1 Vacancy
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Job Description
About AirDNA
AirDNA began with a big dream in a balmy California garage in 2015. Since then the technology startup has grown into the leading provider of data and business intelligence for the billiondollar travel and vacation rental industrywith offices in Denver and Barcelona.
Our selfserve AirDNA platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the everevolving shortterm rental landscape.
We also arm enterprise clients with customized reports and indepth dashboards to ensure they can scale and invest strategically. These customers include hundreds of top financial institutions real estate companies vacation rental managers and destination marketing organizations around the world.
We track the daily performance of over 10 million Airbnb and Vrbo properties across 120000 global markets. We also collect data from over a million partner properties. This marriage of sed and source data enhanced by our proprietary algorithms makes our solutions the most accurate and comprehensive in the world.
Were firm believers that data isnt the destination; its the starting point. The launchpad. The bedrock for any futureforward business.
The AirDNA Team
At AirDNA were ateamof data nerds on a mission to empower our customers tosmartlygrow their businesses. And were looking for people with a broad range of experiences and perspectives who are excited by our mission values and drive to change the shortterm rental market. In short: Life is never boring here. And we genuinely live and breathe our company values: Happy Hungry and Honest. People who are ready to exemplify these values are especially encouraged to apply. We invite you to apply even if you are unsure about whether you meet every single requirement in this posting. We carefully consider every application not just those that check off all the boxes.
The Role:
As an Account Manager you will be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success ensuring customers achieve measurable ROI from our products. You will act as a trusted advisor leveraging industry expertise and product knowledge to foster longterm relationships drive customer satisfaction and mitigate churn risks. The AirDNA Account Manager is a driven professional with strong commercial acumen strategic thinking and collaboration skills dedicated to driving business growth and customer satisfaction.
Heres what youll get to do:
- Responsible for the entire life cycle of the client after they have been closed (onboarding adoption expansion and renewal).
- Drive revenue retention by achieving retention goals.
- Conduct customer calls including onboarding renewals and quarterly business reviews (QBRs).
- Monitor customer health scores identify atrisk accounts and collaborate with internal teams to resolve issues and improve engagement.
- Maintain CRM hygiene ensuring accurate and uptodate records for renewals interactions and forecasts.
- Identify upsell opportunities through deep account knowledge competitor analysis and customer insights.
- Drive contract negotiations incorporating autorenewal and pricing strategies based on usage and value.
- Monitor customer activity and API usage addressing underutilization and proactively increasing engagement.
- Collaborate with Customer Success RevOps and Product teams to resolve customer issues and provide actionable the internal advocate of our clients
- Triage customer questions and manage the responses with feedback from internal Product Engineering and Analytics Teams
Heres what youll need to be successful:
- Full proficiency in English and Italian both verbal and written.
- 1 years of Account management experience in B2B or SaaS environment
- Strong communication skills both written and verbal with the ability to build rapport and trust.
- Confident and personable on customer calls with the ability to negotiate and overcome objections.
- Highly organized and detailoriented ensuring accurate documentation and task management.
- Proactive mindset consistently checking in on customer health and seeking opportunities to add value.
- Ability to interpret and explain data leveraging insights to drive customer adoption and upsell opportunities.
- 1 years of experience with CRM platforms (HubSpot preferred).
- Strong sales and account management experience with demonstrated success in renewals and upselling.
- Ability to problemsolve quickly and efficiently addressing customer inquiries and troubleshooting issues.
- Willingness to continuously learn and stay informed about industry trends and customer challenges.
- Proven track record or revenue growth and client satisfaction / retention
Heres what you can expect from us:
- OTE Salary rangeEUR annually
- Indefinite contract
- 36 holidays per year
- Continuing education stipend
- 150 EUR to spend with Cobee card available monthly for public transport daycare pension plan restaurants and health insurance
- Health insurance with Sanitas (Vision Dental included)
- Language lessons with Preply (FrenchGermanItalianSpanish)
- Individual growth plan to progress in the role
- Standard working hours from 11 am to 7 pm
- A fun and sunny office with big terraces
- Talented international team and a vibrant work environment
- Bottomup management: we listen to your ideas and implement them
- Team building events
- Dog friendly office!
Hiring Process:
- First stage: Virtual interview with the People Team at AirDNA (Online30min)
- Second stage: Meet the Hiring Manager (Online30min)
- Final stage: Case Study Meeting with SVP of Sales and Hiring Manager 45min)
- Ideal start date: May 2025
a year
OTE includes Salary Base Commissions
The AirDNA Team
Were a tightknit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. Were risk takers. We care about each other and lend helping hands all day every day.
At AirDNA we believe that a diverse team is a key part of building a great company. If you want to work with us we want to hear from you. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
AirDNA seeks to attract the bestqualified candidates who support the mission vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race color creed religion sex age national origin citizenship sexual orientation gender identity and expression physical or mental disability marital familial or parental status genetic information military status veteran status or any other legally protected classification. Thecompany complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms conditions and privileges of employment including but not limited to: hiring assessments probation placement benefits promotion demotion termination layoff recall transfer leave of absence compensation training and development social and recreational programs education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals others in the workplace or the company as a whole. To request accommodation please email . Please allow for 24 hours to process your request.
By applying for the above position you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.
Required Experience:
Manager
Employment Type
Full-Time
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