IT Help Desk Technician
IT Help Desk Technician
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1 Vacancy
Job Description
Title: IT Help Desk Technician
Compensation: Starting at $24/hr
Schedule: Fulltime Monday Friday 8:00 am 5:00 pm; occasional overtime
Location: Claremont California
The IT Help Desk Technician is a vital part of the team helping keep the firms technology running smoothly every day. This handson role works closely with the IT Manager and supports staff onsite across the firm troubleshooting hardware and software issues assisting with system upgrades maintaining network security and making sure attorneys and employees have the tools and tech support they need to stay productive.
What Youll Do:
Install and configure computer hardware software printers scanners and phones
Diagnose software hardware and user errors
Respond in a timely manner to end user requests by phone and email
Provide technical support firmwide inperson over the phone & remotely regarding both hardware and software issues.
Set up new user accounts and equipment
Repair or replace equipment as needed
Set up hardware and technology (computers monitors etc. at various locations for trial
Travel may be required between the Claremont and Beverly Hills offices as well as occasional trips to local courthouses. Mileage will be reimbursed in accordance with California law
What Youll Need to Succeed:
Associate or bachelors degree in information technology computer science or a related field (preferred)
2 years of experience in an IT support role
Experience in a legal or professional services environment is a plus
Certifications such as CompTIA A Microsoft Certified: Fundamentals or similar are a plus
Working knowledge of Windows 11 operating systems & Mac laptops
Basic understanding of networking including LAN/WAN VPNs and wireless configurations
Familiarity with cybersecurity best practices and data protection protocols
Strong troubleshooting and problemsolving skills
Excellent communication and interpersonal abilities with a focus on supporting nontechnical users
Ability to manage multiple priorities and tasks in a fastpaced environment
Detailoriented with a proactive approach to improving IT systems and processes
Effective organizational and time management skills
Ability to work both independently and collaboratively as part of a team
Must possess a valid drivers license and have access to a reliable insured vehicle for workrelated travel
What We Offer You:
Comprehensive health dental and vision coverage
401k retirement plan
Group life insurance and supplemental Insurance including longterm disability and voluntary life insurance
Flexible spending account (FSA) for dependent care and a health savings account for medical expenses.
Vacation Time
Paid Sick Leave
11 Holidays
Leave of Absence (i.e. bereavement leave jury duty etc.
Work in a collaborative and professional legal environment.
Gain handson experience and opportunities for career growth and professional development.
Please note that these are just some potential examples and the specific benefits and perks offered may vary based on the position and location.
Compensation:
Salary range starting at $24 hourly may be eligible for additional discretionary incentive compensation based on individual and the firms performance.
About Shernoff Bidart Echeverria LLP:
At Shernoff Bidart Echeverria LLP we are dedicated to protecting policyholders rights and holding insurance companies accountable when they fail to honor valid claims. Over the past 40 years we have secured significant verdicts negotiated landmark settlements and helped shape insurance law to better protect consumers. From Holocaustera life insurance settlements to groundbreaking victories against HMOs and disability carriers our firm has played a pivotal role in defining and advancing bad faith insurance law.
For more information about the company please visit our website: https://shernoff/
Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally we are not working with agencies or thirdparty recruiters at this time. Thank you for your understanding.
Shernoff Bidart Echeverria LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Shernoff Bidart Echeverria LLP complies with applicable state and local laws governing nondiscrimination in employment at its location.
Required Experience:
Junior IC
Employment Type
Full-Time
