Transcon Agent Operations Outbound- 1200pm-900pm M-F
Transcon Agent Operations Outbound- 1200pm-900pm M-F
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Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position: To ensure that TRANSCON customers are served in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all Outbound shipments and truck dispatching while supporting other TRANSCON team members and management when needed.
Major Duties and Responsibilities:
Operations:
- Knowledge to create all Export and/or Import files.
- Ensure smooth and timely freight process flow.
- Use Transcon Workflow and Transcon Exception reports daily.
- Ensure accurate and timely data entry into our operational system.
- Ensure shipments are created accurately timely and paperwork sent to customers and carriers.
- CDP/CPU LKH/LKD EPU XK
- Ensure shipments are processed accurately same day as FRD.
- FRD Routing Rating SHIs SHRs BLP APR APT
- Ensure shipments are accurately routed rated and consoled out nightly based on customer requirements.
- BKD PBK ETA TSF GNR LDD COB XMT
- Ensure shipments are created accurately timely and paperwork sent to customers and carriers.
- Assist with Track and Trace TRANSCON Files and reporting.
- Warehouse support pertaining to dock checks validating freight etc.
- Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.
- Contribute to new hire operational training.
- Contribute to maintain good relationships with service providers.
- Always meet compliance to regulations internal and external in accordance with government regulations.
- Meet KPI standards in accordance with the Companys procedures.
- Network communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Proactively promote the companys ten cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
- Attend branch meetings and accumulate required number of training hours 52.
Qualifications :
- Knowledge of the Chicagoland area.
- Six months to oneyear related experience in Domestic operations.
- Operations/Industry Knowledge preferred.
- Excellent oral and written communication skills
- A proven history of providing exceptional customer service at all levels.
- Effective people skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Excellent organizational skills time management skills in addition to a professional attitude
- Great attitude and background based on compliments from customers and coworkers.
- Strong MS Office skills including Excel PowerPoint and OneNote
- 12:00pm9:00pm. MondayFriday
Additional Information :
All your information will be kept confidential according to EEO guidelines.
The pay rate for the position is $20.00$28.00 per hour. Based on education and experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
