Project Leader System support IoT
Project Leader System support IoT
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Job Description
The Project leader & System support IoT is a key position to manage coordinate and lead the roll out of IoT projects within road city and tunnel/infra segments. First point of contact for customers and maintain customer contacts at the operational level. It is a versatile position. The position ensures not only that the operational service is satisfactory but also that it is tailored to the customers needs objectives and challenges. Partly through SLAs (Service Level Agreements). The Project leader & System support IoT works closely together with the Business Development EXEDRA & IoT and subcontractors/partners to achieve the required SLAs and make sure projects become successful.
Main responsibilities:
1. Project leading Connected lighting and IoT project in the Nordic countries Sweden is main.
Answering tenders for connectivity & IoT
Define tailor made solutions
Project management
Subcontractor and partner interaction & coordination
Customer interactions.
Work close with our Schrder Hyperion Team in Lisboa for Level 2 support
2. Maintaining existing and new servicerelated tasks:
Customer service
Following up and reporting SLA
Reporting incidents
Organizing meetings with largest customers for follow up on SLAs
Setting up systems and processes to manage tickets
Internal followup of Customer Complaints together with involved services (Schrder Hyperion engineering and purchasing)
Organization and followup of interventions invoicing.
Managing planning and following up subcontractors & partners.
3. Introducing innovative solutions that will improve customer service:
Developing platforms to structure agreements made with customers (specifications SLA)
Qualifications :
Bachelors degree in technical studies ICT or relevant field.
From 5 to 10 years experience
Good technical knowledge of lighting equipment (internal training provided)
Good knowledge of ICT (Excel Word Powerpoint Sharepoint service platforms ERP)
Degree and experience in project management
Languages: SE ENG is mandatory Other Nordic languages is beneficial
Experience with ITIL is an advantage
Works in a structured and planned way
Can anticipate rapidly changing situations
Good communication skills assertively and good selfconfidence
Flexibility
Additional Information :
What we have waiting for you
- Compensation package: In addition to a competitive and attractive compensation package we offer a great number of extralegal advantages such as flexible working hours structural homeworking a market competitive salary performance bonus a company car.
- A positive work environment: You can expect to work in an environment that is safe supportive and free from discrimination or harassment.
- Growth opportunities: You will be part of a global company encouraging employees to learn and develop daily and pursue their career goals at Schrder. Our soul is entrepreneurial so take some risks allow yourself to get out of your comfort zone and grow with us!
- Open communication: We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.
- Shared purpose: If you will be here with us we share the same values.
- Deeper connections: We are friendly and open to those who arrive see great value in our differences and diversity and work together with trust and collaboration.
Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are so we encourage applications from all backgrounds communities and industries and are committed to having a team that is made up of diverse skills experiences and abilities.
At Schrder we commit ourselves to cocreating an environment where passionate people work and win together learn and have fun. Let Join us!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
