IT Infrastructure Analyst
IT Infrastructure Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an IT Infrastructure Analyst to join our team in providing infrastructure and support services to maintain client applications computer systems and infrastructure.
The IT Infrastructure Analyst will use operations knowledge to find and fix problems in large computer networks including network communications errors storage problems and malfunctioning server platforms. They will monitor system performance. to identify any issues and routinely perform platform analysis during regular operations including networks firewalls server storage devices and applications. They will work with IT teams to determine appropriate solutions for upgrades issues and to mitigate future issues.
Responsibilities and Duties
- Responsible for the installation maintenance and future planning of customers system and desktop environments.
- Monitor the performance of client systems infrastructure to predict and detect problems before they occur.
- Must have strong endtoend troubleshooting skills for systems and networks.
- Plan Apply Operating System Patches to clients systems on a regularly scheduled basis and to provide patching reports.
- Provide breakfix support for clients as needed
- Work with system backups as well as recovery processes and make sure they follow industry standards.
- Assist in disaster recovery plans along with business continuity analysis as appropriate.
- Work with change control and ticketing systems.
- Create and update documentation for internal and client infrastructures.
- Create and report on internal and client equipment and service inventories such as servers components ports racks/cabinets capacities such as bandwidth and power availability.
- Actively contact and visit clients (remotely or in person as applicable) if there are no issues as a check in to see how they are doing.
- Respond to customers in a timely and friendly manner.
- Assist with identifying new opportunities with new and existing clients.
Experience Requirements
- 3 years of experience installing maintaining and supporting Windows Server VMWare and Hyper V
- Physical Server and Equipment Maintenance
- Microsoft Server Operating Systems
- VMWare and HyperV Virtualization Platforms
- Windows Patch Management using Patch Management systems such as WSUS
- AntiVirus / Malware Application Management and prevention
- Application Installation and Deployment
- Microsoft Active Directory
- Exposure to traditional networks switching technology firewalls and wireless networks
- Microsoft 365
Certifications
- Required: Windows Server Hybrid Administrator (before or after obtaining this position)
- Preferred: CompTIA Security (before or after obtaining this position)
- Preferred: Microsoft Cybersecurity Architect before or after obtaining this position)
Qualifications
- This position requires someone to be a USA Citizen or a permanent resident have a valid drivers license and have reliable transportation.
- This position requires random drug screening and background checks prior to employment and new checks every 5 years.
- This position requires someone that feels comfortable working directly with a customer and can make the customer feel confident that their problem can be resolved correctly.
- This position requires the ability to recognize and pursue future opportunities with customers.
Required Experience:
IC
Employment Type
Full-Time
