Operations Customer Service Representative
Operations Customer Service Representative
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
World Courieroffers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations ensuring timely deliveries and maintaining temperaturecontrolled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going.
At World Courier we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains our solutions are tailored to ensure efficiency compliance and reliability.
Responsibilities:
Providing Excellent Customer Service to internal and external clients
Working together as a team with all departments and offices
Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
Complies with all appropriate policies procedures safety rules and regulations
Assisting in the training of new employees
Review Dangerous Goods shipments and ensure they are being prepared handled and shipped as per the regulations
Reviewing and following Client SOPs for specific handling procedures
Answering calls and email communications directed to the International Customer Service Department
Entering all customer expectations into job file
Creating new shipment orders for international routes
Routing shipments on the next available and reliable flights
Planning the international routings while considering carrier and country requirements/limitations
Entering clear precise shipment handling instructions in the job file for World Courier Operations
Assisting customers with documentation & regulatory requirements
Advising customers on the requirements for importing into foreign countries (customs procedure duties and taxes time spent in customs according to value etc)
Preadvising destination office for commodities that require special attention such as those requiring import permits formal entry large size etc
Following up with the World Courier network and with clients on open jobs to ensure a sense of urgency and a high level of communication
Communicating shipment status updates with customers
Assists with customer problems such as delays missing shipments price adjustments; etc
Coordinate trucking options wherever necessary
Verifying and coordinating replenishment of shipments in transit
Managing orders to plan and execute shipment orders
.
Requirements:
Bachelor degree will be an advantage in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through a combination of experience and education
English language B2 C2 level
Ukrainian language native/C2 level
Flexibility in work schedule
Importexport knowledge
Similar background / Logistics Transportation
Very good command of Microsoft Office 365 (Excel Word Power Point)
Strong customer service skills
Strong interpersonal skills positive attitude and selfmotivated
Good decision making skills
Good analytical skills
Written and verbal communication skills
Able to follow procedures & instructions
Ability to work as part of a team and independently
Remains calm under pressure
High attention to detail
Able to prioritize workload
Friendly & polite
Dependable reliable and trustworthy
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier Ukraine LLCEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Unclear Seniority
Employment Type
Full-Time
