Customer Service Representative
Customer Service Representative
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
In office position working 8:00a-5:00p
SUMMARY:
The Customer Services Representative aligns with sales staff in the delivery of premium sales lead generation customer service and follow-through customer intimacy and is responsible for all activities in assigned accounts in support of the overall goals objectives mission and vision of the organization.
RESPONSIBILITIES:
- Order Processing & Management
- Receive verify and enter customer orders into ERP/CRM systems - including changes cancellations and returns
- Coordinate acknowledgments order confirmations and shipping documents (ASNs BOLs)
- Customer Communication & Support
- Maintain frequent contact via phone email EDI/fax to provide status updates (pricing delivery dates delays).
- Issue Resolution & Problem Solving
- Handle and resolve inquiries complaints invoicing or shipping discrepancies and material issuesoften collaborating with various team members
- Proactively notify customers of service failures or production issues that impact delivery timelines.
- Account & Data Management
- Maintain accurate customer profiles price lists order history and data integrityrequesting internal approvals when changes are needed
- Coordination with Production & Logistics
- Regularly review production status reports and inventory schedules (including JIT/Kanban systems); support scheduling to ensure 95% ontime delivery
- Collaborate with Purchasing and Planning teams particularly when supply orders or floor safety requirements are needed
- Administrative & Billing Support
- Assist with invoicing billing discrepancies and credit/return authorizations (RMAs/RMOs) .
- Maintain accurate records of daily sales activity communications logs and performance metrics.
QUALIFICATIONS:
- Outstanding communication and organizational skills.
- Proven team player and a diligent customer advocate.
- Strong follow-up and time management skills along with the ability to effectively multi-task.
- Proficient in Microsoft Office Suite. CRM experience preferred.
EDUCATION and EXPERIENCE:
- High school or GED required College degree in Business Sales or Communications preferred and;
- 3-5 years experience in Customer Service
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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