Desktop Support Specialist
Desktop Support Specialist
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$ 66000 - 106000
1 Vacancy
Job Description
Responsibilities
Peraton is seeking a Desktop Support Specialist to join our team of qualified and diverse individuals. The Desktop Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks applications and databases supporting CA services globally.
The Desktop Support Specialist reports to the Desktop Support Manager and is a member of the Desktop Support Team which provides 5x12 technical support of desktop applications and related technologies for users in accordance with DOS policies and procedures ensures all desktops meet minimum requirements and provides proactive and reactive surge desktop support Tier II services.
Responsibilities
- Resolve customer hardware O/S software and connectivity issues.
- Maintain system stability through advanced analytical techniques timely resolution of incidents and proactive maintenance to provide the maximum availability and reduce Mean TimetoRepair for increased customer productivity.
- Reimage PCs/laptops.
- Perform periodic PC refreshes and Windows updates.
- Recover desktop images from malware and ransomware.
- Recover PCs/laptops from hard drive crashes.
- Perform monthly patch management of customer IT environment.
- Perform device Installs Moves Adds Changes and Deletions on customer devices through proper Change Control and backups.
- Maintain inventories of hardware and software licenses in conjunction with the Asset Management Team.
- Analyze troubleshoot and diagnose computer hardware O/S software and network issues onsite at customer locations.
- Review customers feedback about their experience with the Desktop Support team.
- Prepare daily reports that summarize achievements and upcoming goals for yourself and the team.
Desktop Support Specialists who thrive on the CAEIO program:
- Approach opportunities and challenges with a customercentric mindset.
- Demonstrate flexibility by managing multiple tasks and reprioritizing tasks often to meet tight and periodically changing deadlines.
- Recognize the importance of continuous improvement for example by reviewing and acting on customers feedback about their experience with the Desktop Support team.
- Demonstrate consistent professional written and interpersonal skills when communicating with customers and colleagues.
Core Work Schedule: 7:00 AM 7:00 PM with 24/7 support across 3 shifts during task force operations.
Work Location: 600 19th Street NW Washington DC 20006
Qualifications
Required Qualifications
- U.S. citizenship and an active SECRET Government Security Clearance.
- At least 2 years experience in ITrelated work supporting enduser computing devices.
- Experience working with different operating systems including Windows and Mac OS.
Desired Qualifications
- Comp TIA A Certification
- MCSE Certification
- ITIL v3 Certification
- HDICSR Certification
- Experience using Remedy or ServiceNow as a CRM
- Experience providing desktop support to a federal government agency; experience in the Department of State IT environment is highly desirable.
Education and Experience: High school diploma (or equivalent) and 6 years of experience; Bachelors degree and 2 years of experience.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
