Senior Staff Technical Support Engineer Hybrid
Senior Staff Technical Support Engineer Hybrid
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Senior Staff Technical Support Engineer you will be working in a dynamic fastpaced environment ensuring Strykers Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues research solutions craft solutions and deliver excellent customer service via telephone email and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Open to fully remote for exceptional candidates who are not located near a major Stryker support location.
What you will do:
- Document and manage customers reported issues delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries coordinate customer communication assuring timely status updates and issue resolution
- Collaborate within the company escalating issues and engaging others to solve hard problems
- Author knowledgebased articles for internal and external use
- Review product documentation prior to new releases
- Provide formal and informal training to customers and partners
- Report product defects and enhancement requests
- Identify and advocate product supportability requirements
What you need:
Required:
- BA in Computer Science or related field or 6 years additional equivalent work experience
- 6 years experience in customer technical support working in a hosted application environment.
- Demonstrated Linux experience.
Preferred:
- RHCE and or RHCSA certification desired
- System Admin knowledge of SSL Networking Load Balancer and Data Base
- Ability to lead and mentor developing team members
- Track record of providing superior customer service
#IND1
Travel Percentage: 10Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Staff IC
Employment Type
Full-Time
