Customer Service Senior Analyst - CuraScript SD - Lake Mary FL
Customer Service Senior Analyst - CuraScript SD - Lake Mary FL
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TheCustomer Service Senior Analystis primarily responsible for supporting CuraScript SDs ecommerce with the Senior Manager of Digital Services this role will provide input and recommendations on support and admin processes related to will manage and be accountable for onboarding customers resolving service requests assist with training and reporting Service Senior Analystis a crossfunctional role working with external customers vendors and internal partners such as Sales Marketing Customer Service Procurement Accounts Receivable and and collaborating with these stakeholders this role helps with facilitating with setting up Commerce account access contributing to relevant content within the Commerce site and assisting improvements which enhance the customer experience.
What will you be doing
Primarily responsible for incoming calls from customers using our Commerce platform: assisting with online access ordering and other technical needs
Manage daytoday Commerce onboarding activities and issues working with both internal stakeholders and external customers
Utilize SAP S4 Hana and SAP Backoffice Support to administer and maintain commerce components
Gather feedback from customers and internal stakeholders to understand and recommend product improvements
Cross train and serve as backup for other areas within Digital Services
What will you need
Bachelors degree or equivalent experience preferred
1 year of relevant customer service or ecommerce experience
Microsoft office Avaya or similar phone platform experience
Strong analytical and technical abilities
Selfmotivated quick learner organized and detailoriented
Ability to quickly and effectively switch between initiatives
Prioritize workload and meet deadlines
Demonstrate initiative with a resultsoriented mindset
Understanding of sales sales cycle and ecommerce platforms
SAP experience a plus
Specialty Product Supply Chain and SAP Commerce product knowledge a plus
This is a hybrid role and will require the ability to work inperson
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Senior IC
Employment Type
Full-Time
