Band Repair Technician
Band Repair Technician
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Salary Not Disclosed
1 Vacancy
Job Description
The Band Repair technician possesses the fundamental skills for instrument evaluation repair and new instrument setup for all Wind instruments. The ability to playtest each instrument is required. Our talented techs support professional customers walkin customers school repairs and store associates by assisting with the selling process. We currently have openings in our Coralville Marion and Cedar Falls Iowa locations.
Essential Duties and Responsibilities include the following.
- Complete band instrument evaluation set up and repairs on time and consistent with Flute Authority standards. Will work on customer manufacturer warranty and Flute Authority stock instruments.
- Provides estimates for costs of repairs utilizing the repair price table. Provide regular followup on estimates.
- Completes repairs and other projects efficiently and within the price table and the time requirements that Flute Authority established. Work within established repair timelines to ensure work is completed timely.
- Inspect each repaired instrument thoroughly to ensure excellent customer satisfaction.
- Accurate completion of all repair paperwork including repair tickets and shop logs.
- May provide insurance or market value estimates for customer instrument appraisals.
- Handle all customer communication professionally and articulately. Develop relationships with internal and external customers to build repeat business including assisting sales associates during the selling process.
- Collaborate with sales staff to increase awareness of repair offerings within local to nationwide colleges and school districts.
- Attend school contests and festivals to provide onsite repair services.
- Occasional travel required: National Flute Association convention and other shows/training as needed.
- May crosstrain with West Music technicians to gain proficiency in all woodwind techniques.
- Maintains technical knowledge of tools and techniques.
- Maintain operational safety of the repair shop including safely using tools and equipment completing periodic audits training and hazardous material inventories.
- Maintain a clean workstation.
Education Experience and Qualifications
Required Qualifications
- Graduation from a certificated instrument repair program.
- Must be able to play test all instruments being repaired.
Preferred Qualifications
- 2 years of woodwind repair experience preferred.
Key competencies:
- Service Focus demonstrates a personal commitment to delivering high quality professional responsive service to customers and coworkers.
- Communication shares and receives information using clear oral written and interpersonal skills. Demonstrates active listening with coworkers and customers to achieve results.
- Team Player/Collaborative collaborates with fellow associates to achieve West Music and Flute Authority goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with coworkers.
- Results oriented a cando attitude with a desire to take on an increasing level of responsibility and a drive to meet project deadlines.
- Adaptable thrives in a fastpaced environment; responds positively to evolving priorities or work assignments; open to feedback.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee is frequently required to stand and walk; use hands to finger handle or feel objects tools or controls and reach with hands and arms. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision distance vision and the ability to adjust focus.
West Music is an equal opportunity equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
What we offer:
- Hybrid/Remote work is possible for specific roles
- Full benefits package available the first of the month following the date of hire including:
- Medical dental vision insurance
- 401k with match
- Student Debt Repayment
- PTO/Paid holidays
West Music is an equal opportunity equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Required Experience:
IC
Employment Type
Full-Time
