Manager Service Delivery Vendor Management
Manager Service Delivery Vendor Management
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Job Alert
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$ 145378 - 168130
1 Vacancy
Job Description
Do you want your work to make a difference for NSW
Together we create thriving environments communities and economies.
- Temporary fulltime opportunity up to 31 December 2026 with the possibility for extension 35 hrs/week
- Office based in Parramatta; flexible working supported
- Salary relative to experience and ranges from $145378 to $168130 superannuation leave loading
Join our growing IT team in this newly created opportunity. Oversee endtoend service delivery from internal and external providers to meet the Departments needs. Manage operational engagements transition new or modified services and ensure all products and services meet requirements.
About the role:
In this role you will be responsible for:
- Proactively engaging with external vendors including the Department of Planning Housing and Industry (DPHI) Shared IT Services Provider to resolve service delivery issues problems and unsatisfactory performance.
- Managing monitoring and measuring the Service Partnership Agreement (SPA) for IT services delivered by the DPHI IT Shared Services Provider
- Implementing and managing clear escalation paths for discussing and resolving issues for services provided by internal and external service providers
- Monthly reporting of Service Key performance indicators service volumes and service costs
- Strategic and Operational vendor management including ICT procurement contract management and financial reporting
- Developing and implementing Service Management processes for services delivered by internal and external vendors
About you
Youre a proactive and solutionsfocused IT professional with a strong background in service delivery and vendor management. With experience working across shared services environments you thrive on building strong relationships with external vendors and internal stakeholders to ensure highperforming IT services. Youre confident managing Service Partnership Agreements driving accountability through KPIs reporting and escalation processes and ensuring seamless service operations. Your expertise spans IT procurement contract management and financial oversight and youre passionate about embedding effective Service Management frameworks that enhance performance transparency and value for the organisation.
For more information read the full Role Description: Manager Service Delivery & Vendor Management
Who we are
DCCEEW conserves and protects the states natural environment. It manages the NSW National Park estate including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state to support the environment communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
To Apply
If excited by the information above we look forward to receiving your application including a copy of your resume and a single page cover letter expressing your interest and suitability for the role.
Applications close Sunday 28th April 2025 at 11:55pm
Should you require further information about the role please contact Alex Render A/ Chief Information Officer via
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live work and thrive for everyone. Our workforce represents people of all ages and genders Aboriginal and Torres Strait Islander people people with disabilities the LGBTQI community and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.
If you require an adjustment for your application process please contact our Talent Acquisition Team by emailing or contacting (Jess Smith) via (please mention reference number 542086.
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.
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Role DescriptionRequired Experience:
Manager
Employment Type
Full-Time
