Hybrid Administrative Associate Sr - Mon - Fri 8am-5pm or 9am-6pm

Williams Lea is hiring for a Hybrid Administrative Associate Sr. for our Wheeling WV office to work Monday to Friday 8:00 am to 5:00 pm or 9:00 am to 6:00 pm!

Pay: $17.58 $18.50/hour

Benefits:

• Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Shortterm & Longterm Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Company Provided Parking
• Additional Employee Perks and Discounts

The Senior Administrative Associate provides a variety of administrative support functions to a site office and/or client which may include tasks such as expense reports time entry invoice entry calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training operational process improvements and provide thought leadership to the wider team of Admins.

Job qualifications

• High school diploma or equivalent education.
• Minimum 2 years administrative support experience in a professional organization preferably in the legal industry or professional services; or experience performing administrative duties for a Williams Lea client operation for a minimum of 1 year or more. Formal education and/or training may be considered in lieu of experience.
• Advanced in the use of MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client.
• Familiar with other software programs for providing administrative support.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion.
• Able to exercise good judgment to make decisions that conform to business needs and policy.
• Good problemsolving skills with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fastpaced environment.
• Ability to communicate professionally both verbally and in writing.
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions.
• Must be selfmotivated with a positive attitude.
• Proven customer service skills are required to create maintain and enhance customer relationships.

Job duties

* denotes an essential function)

• *Perform work in administrative support including but not limited to answering phone lines providing customer service editing/transcribing documents data entry for expenses/time/invoices/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge).
• *Oversight for confidential company information including but not limited to corporate credit card information Pcards employee and client distribution lists prospective and current employee information etc.
• *Utilize appropriate logs and/or tracking software for all administrative support work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle.
• *Communicate with team members lead supervisor or client supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting completing and delivering all work.
• *Troubleshoot basic equipment problems.
• *Assist in developing training plans and process maps for the administrative operation.
• *Deliver training plans to a team of Admins.
• *Serve as a subject matter expert and resource for junior employees.
• *Interact with clients in person over the phone via video or electronically.
• Prioritize workflow.
• Performs Quality Assurance on own work and work of others.
• Answer telephone emails and place service calls when needed.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a costefficient manner.

Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drugfree workplace and performs preemployment substance abuse testing.

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