Tower Leader - Accounts Receivables
Tower Leader - Accounts Receivables
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Company:ITC Integrated BusinessServices
Role Overview:
In thisrole you will ensure all Service Level Agreements are adhered to and providethe client stakeholders with a highquality service compliant with controlsand drive continuous improvement and transformation. You will promote teamworkprovide employees with coaching and feedback. You will network with otherfunctions and will interact with leadership and manage the relationship onmatters pertaining to the Accounts Receivable process.
As theOperations Leader you will be expected to:
- Oversee the overall performance of a 100 members in theaccounts receivable team and ensure all SLAs and KPIs are met in accordance tothe agreement.
- Monitor and track timely billing cash applicationreconciliation and month end close procedures.
- Supervise the regional collections team in organizationpartner with business and regional finance stakeholders and ensure collectiontargets are met.
- Prepare the weekly/monthly KPI reports and provide insightson collection trend and progress proactively highlight challenges/risks andsuggest innovative solutions.
- Continuously coach and train the collections team reviewperformance and provide guidance.
- Develop the monthly performance dashboard and other ARmetrics as requested by the stakeholders actively participate in the monthlyreviews with finance heads.
- Ensure adherence to collection policy and initiateappropriate actions to ensure full compliance to the AR policy.
- Continuously evaluate the collections process and recommendbest practices & approach including other alternatives.
- Evaluate and recommend proper accounting policies andprocedures for O2C.
- Closely engage with business and finance stakeholders toagree on actions required to clear aged receivables.
- Continuously challenge the existing process and stronglyrecommend efficient ways of performing.
- Reengineer the AR process improve cash flow and reduce agedreceivables.
- Develop the continuous improvement framework and drive the CIculture among employees.
- Engage with key personnel in the regions and build a trustingrelationship provide leadership support in coordinating with organization teamand the regions.
- Effectively collaborate and communicate with the stakeholdersand ensure client satisfaction.
- Build a high performing team coordinate with HR in hiringthe right resources and oversee onboarding of resources.
- Provide regular insight to the employees on regionalperformance business requirements and set the right performance expectations.
- Drive process compliance across the AR function and establisha method to monitor and capture deviations to standard processes.
- Support internal and external audits be the bridge betweenauditors and delivery teams. Coordinate action plans and closure of actions.
Important
The candidate will be responsiblefor the AR function within Financial Shared Service scope includes Invoicingcash application collections and dispute resolution. Develop strongrelationship and facilitate close interaction between the receivables team andkey stakeholders in the organization.
Requirements
Ideal candidate:
- Extensiveexperience and a thorough understanding of accounts receivable in a SharedServices context. 15 to 20 years overall experience with the majority being in O2C withexposure to the SAP environment.
- At least812 years experience working as AR Leader within Finance Operations / SharedServices with proven capability to lead develop and motivate a team andcreate a bestinclass shared services department.
- You willpossess proven leadership capability of supporting in implementing or upgradingsystems to support an efficient AR shared services environment.
- Provencredibility with leadership and Procure to Pay peers whereby you can partnerand ensure AR Shared Services supports the business for success and highperformance.
- Experiencein driving standardization and transformation with exposure to O2C tools such as web collect Get Paid high radius.
- You mustthrive on working in a collaborative team environment and enjoy supportingothers to achieve a bestinclass Shared Services environment
- Ability to managehigh workloads & conflicting priorities both in support of the team andtheir respective business units alongside all employees.
- Collaborative styleand a good team player.
- Strong employee focusmindset. You are passionate about employee experience and driving continuousimprovement for all processes.
Qualifications(Education/Experience/Certification):
- Graduate or higher degree.
- Tertiary qualifications or relevantexperience in Administration Finance and Accounting or a relevant disciplineand/or demonstrated successful experience in stakeholder/customer engagement ina Shared Services/Contact Centre environment.
- Proven experience across a range ofaccounting and finance functions with a sound knowledge of accountingprinciples and standards financial data processing and reporting.
Employment Type
Full-Time
Key Skills
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