Senior Tech Specialist - Contact Center
Senior Tech Specialist - Contact Center
Posted on :
13-04-2025
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1 Vacancy
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Job Description
This position is open with Bajaj finserv ltd.
Project Managers play the lead role in planning executing monitoring controlling and closing projects. Theyre expected to deliver a project on time within the budget
57 yrs. minimum working as PMO in the IT department of Software Applications Esp. Contact Center Technology or BFSI Domain applications.
34 yrs experience Should be having a sound Functional/Operational knowledge of any IT application preferably in Cisco UCCE application or any other Contact Center Technology.
3 yrs. minimum experience on project management tools like Microsoft project Management software Zoho projects Jira etc
Strong skills in coordinating with various stakeholders for project progress and update on regular basis
Good skills on PPT to present the project updates to Senior management
Experienced in vendor management like agreement closure PO release invoice submission payment clearance etc.
Good communication and writing skill
Report project outcomes and/or risks to the appropriate management channels and escalate issues as necessary according to project work plan
The duties of a project manager include managing resources keeping the client requirements in check coordinating with the team and making sure that the outcomes are delivered on time.
Planning everything from to delivery
breaking the project into tasks
Breaking down the tasks and subtasks
Setting an appropriate schedule for the development of certain deliverables
Defining milestones and
Highlighting the project dependencies.
Delegating work effectively Monitoring progress and track roadblocks
Conducting regular meetings with stake holder
Managing documentation and reports
To maintain a record of what has been done in the project and who have been involved in it.
To ensure that the project satisfies all the project requirements.
Coming up with a Plan B
Arrange for extra resources.
Manage time in difficult circumstances.
Have an alternate plan to justify the expectations of the clients.
Establish and maintain processes for managing scope during the project lifecycle setting quality and performance standards and assessing risks
Structure and manage integrated multitrack performance databases for digital print social broadcast and experiential projects
Develop and maintain partnerships with thirdparty resources including vendors and researchers
Assign and monitor resources to ensure project efficiency and maximize deliverables
a)Minimum qualification required is BE/BTech/ Diploma in IT/ Computer Science / electronics with an Implementation.
b)57 yrs. minimum experience Should be having a sound Functional/Operational knowledge of any IT application preferable Cisco UCCE application or any other Contact Center Technology.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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