Assistant Welcome Director Front office - W VERBIER

W VERBIER :

Perched at 1531 meters and located just steps away from Verbiers main ski lifts W Verbier offers immediate access to more than 400 kilometers of skiing biking and hiking terrain. The iconic lifestyle W Escape has been voted Switzerlands and Worlds Best Ski Hotel at the prestigious World Ski Awards eight years in a row.

W Verbier mixes contemporary urban design with an alpine touch and the hottest programming. From the outside the hotel looks like a traditional alpine chalet. Inside the design is daring; local materials such as wood and stone are fused with modern accent in the W Hotels style to create spaces that are spectacular to look and divine to dream in. Its 123 stylish rooms and suites each with fireplace Signature W bed and a private balcony are perfect for an intimate gateway after an exhilarating day outside. The six W Residences from two to three bedrooms all featuring private kitchen balconies and lounge spaces are the best place to call home away from home.

Open yearround W Verbier offers its guests and visitors a wide range of culinary options. From the finest cocktails customized by the mixologists at W Living Room to a rewarding AprsSki drink to the sound of the W Off Piste DJs W Verbier has it all. Other limitless possibilities include a palette of flavors to explore with Signature Cuisine at B! authentic Japanese creations at UYama and Sergi Arolas exclusive tapas at EatHola. In summer La Plage is the centerstage; Thrillseeking mountain enthusiasts enjoy a white sandy outdoor spot surrounded by unparalleled views.

Perfect haven to detox reset and refresh Le SPA offers 1300 sq.m. of relaxing surroundings featuring nine treatment rooms two shimmering heated pools hammams sauna Jacuzzi a hairstylist a fullbody cryotherapy cabin and a stateoftheart 24/7 FIT gym with a private yoga room. The design is inspired by the mountain; it combines modernity rusticity and style to deliver the ultimate Alpine Spa experience.

To complete the fabulous offerings the 300 sq.m. of flexible meeting space with aweinspiring mountain views stateofart equipment sets and a dedicated events team.
Whatever guests need to amp up their stay from the Mountain Concierge to the renowned Whatever/Whenever service W Verbier team is available to make it happen 24/7.

As Talent you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life. W Talents are as unique as the brand itself and are personally engaged from a lifestyle standpoint to the warm witty welcoming environment of the brand.

AN EXCITING CHANCE TO JOIN THE W VERBIER TEAM

As Assistant Welcome Director you will be number 2 in the Welcome department. You will report directly to the Welcome Director and the Rooms Director.
You will be responsible for managing the entire Welcome team: concierges nights managers welcome ambassadors welcome agent whatever/whevener agent etc.

Your responsibilities will include

Managing the operational aspects of the Welcome Office such as welcoming guests checkin and checkout and assisting guests to ensure an incredible experience. You will develop implement and continually review policies procedures practices and standards and ensure that they are consistently applied.

Prepare daily prearrival schedules and customised stays.

Manage room inventory to maximize room revenue.

Implementing and developing the objectives of the Welcome Office and Whatever/Whenever team in line with the hotels objectives.
You will train develop coach and manage the performance of the Talents who report directly to you.

Coordinate activities with other hotel departments to facilitate communication and customer satisfaction.

Maintain high visibility for operational fluidity promote good relations with the public take corrective action and follow up on customer queries and complaints to ensure customer satisfaction.

Be informed of all emergency procedures hotel promotions upcoming products and events. You will brief the Talents on these subjects so that all the Welcome Desk and Whatever/Whenever Talents are able to inform customers correctly.

Guaranteeing the W standards to which we adhere and achieving the best scores. You achieve and maintain good Guest Voice scores and take the necessary action.

Ensure that new Talents are properly integrated into the department in particular by putting in place appropriate schedules checklists and training matrixes. You will be responsible for training existing Talents in Brand Standards and other policies and procedures.

PROFILE
Significant Front Office management experience in the luxury hotel sector
An interest in fashion trends
Fluent English and French (written read and spoken)
Advanced IT skills (Outlook Word Powerpoint Excel and Opera PMS)
Outgoing able to interact with particularly demanding customers
Excellent written and verbal communication skills
Integrated adaptable flexible and resultsoriented
Strong team spirit
You attract develop and retain talent
Financial acumen
Real interest in the worlds of taste sound body scene and stance

Due to visa restrictions only applicants from Switzerland and European Union can be considered.