Front Desk - Part-Time Night Shift

Position Type: Part time

Compensation: $17.50 $20.43 per hour

Location: Reside NoMa 1324 Nort Capitol Street NW. *Locations may change based on business need. May be asked to assist with coverage at alternate location.

Schedule: Days will vary 11:00pm 7:30am*Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternativeaccommodations industry designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations the Reside family of brands delivers multiplatform logisticsbased housing solutions that combine the efficiencies and hightouch service of a small company with the scope and capabilities of a global organization.

About the job:

The Part Time Front Desk Agent is responsible for reconciling all hotel cashier transactions reviewing organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required including checkin checkout switchboard operation and reservations.

What youll be doing:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive friendly courteous and service oriented manner.
• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner.
• Attending all property required meetings and training.
• Maintain regular attendance in compliance with Reside standards as required by scheduling which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag.
• Comply with Reside standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
• Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
• Must be able to crosstrain in other property related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative including anticipating guest or operational needs.
• To support our goal of exceeding customer expectations the role may include acts of porterage for customer arrivals requests or service resolutions.
• Perform other duties as requested by management.

Supervisory Responsibilities:

• This position does not currently include supervisory responsibilities.
• May cross train other staff.

Travel:

• This position could require minimal travel less than 5 of the time.

About you:

What youll bring:

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

• Guest Service Experience preferred.

• Computer knowledge/skills required.

What we are looking for:

• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be willing to cross train in other accounting or property related areas.
• Must be able to prioritize job functions in order to meet deadlines.
• Perform guest services functions as required (i.e. check guests in/out take reservations weup calls etc..
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e. Daily Operating Report Discount Programs Tax Reports etc. according to property standards.
• Prepare and distribute monthend reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashiers work.
• Audit reconcile consolidate and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily weekly monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.

Physical Demands:

• Flexible and long hours are sometimes required.
• Light work Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
• Ability to stand during the entire shift.

Benefits & Perks:

Whats in it for you:

• Competitive Pay
• Medical Dental and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization:

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races national origins genders gender identities or expression political affiliations religions sexes sexual orientations veteran statuses disabilities and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job but to describe the general nature of the job and a reasonable representation of its activities. Duties responsibilities and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986 any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes EVerify an online system that verifies the eligibility of our employees to work in the United States by crossreferencing their information with government records. EVerify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

As part of our hiring process we perform comprehensive background checks on all potential employees. These checks include verifying employment history checking references and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drugfree workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.