Off-Campus Life Community Assistant - IE
Off-Campus Life Community Assistant - IE
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Job Description
Working Title: OffCampus Life Community Assistant IE
State Role Title:Institutional Employment/Federal Work Study
Position Type:Institutional Employment
Position Status: PartTime
FLSA Status: NonExempt: Eligible for Overtime
College/Division: Student Life and Involvement
Department: 100155 OffCampus Life
Pay Rate:Hourly
Specify Range or Amount: $13.00
Is this a JMU only positionN/A
Is this a grantfunded positionNo
Is this a Conflict of Interest designated positionNo
Beginning Review Date:04/18/2025
About JMU:
Located in the heart of Virginias beautiful Shenandoah Valley the city of Harrisonburg is approximately 120 miles from Washington D.C. and Richmond VA. With a population of just over 53000 Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students faculty and staff. The student body includes approximately 20000 undergraduate and 1900 graduate students with over 1000 fulltime instructional faculty.
General Information:
OffCampus Life (OCL) student Community Assistants provide frontline customer service both in the OCL office and in The Pantry answering phones responding to emails and assisting walkin guests. Community Assistants help students navigate the transition process of moving into the Harrisonburg community by informing them of available resources and educating them on best practices. Community Assistants also help create a welcoming environment in The Pantry a free food resource for students experiencing food insecurity while maintaining inventory and upkeep of the space. Additionally our Community Assistants help with several programs throughout the year to help build community for our offcampus and commuter student population and to help students gain the skills and knowledge needed to make informed decisions in their offcampus communities.
Duties and Responsibilities:
Customer Service: Provide consistent and reliable frontdesk coverage at the office or mobile office or in The Pantry; provide friendly and professional customer service; handle confidential and sensitive information professionally; create an inclusive and welcoming environment that affirms the diverse backgrounds of all students. Maintain privacy and confidentiality.
Communication: Keep an accurate record of communication with those coming to the office in need of followup or professional staff assistance; take messages appropriately; respond to emails phone calls or texts from supervisors regarding needs and office concerns in a timely fashion; exhibit excellent written and oral communication skills when interacting with staff and customers; check daily tasks and needs on Teams
Programming/Education: Help facilitate OffCampus Life events such as Roommate Mixers Housing Fairs Budget Workshops Leasing 101etc.; provide support and general coverage at events youre not facilitating directly; remain knowledgeable about information and events within and around the OffCampus Life office; and be enthusiastic and passionate about education students on offcampus living.
Teamwork: Maintain a respectful environment towards supervisors and fellow staff members; attend weekly supervision meetings as/if assigned; attend and participate in any required staff meetings or staff trainings; demonstrate ability to work independently as well as part of a team.
Organization: Handle detailed work with a high level of accuracy and efficiency; be on time for work shifts and communicate out to your supervisor if/when tardiness or absence is unavoidable; follow through with all assigned tasks and check them as completed on Teams; ask questions when youre unsure about certain tasks or how to proceed with a project; always look and share thoughts on improving processes and procedures in the office.
Support the mission of OffCampus Life: help students develop the skills and knowledge necessary to make informed decisions within the offcampus community support students and develop resources to help them stay academically focused and work to help students create safe valuesoriented communities.
Qualifications:
A qualified applicant is a strong communicator able to navigate the systems that help organize the office including Microsoft Teams and Outlook. Community Assistants need to be highly organized and able to prioritize tasks and manage time in the office well. They need to be a strong team member helping and asking for help as necessary and appropriate. They need to have a strong commitment to creating inclusive and affirming environments allowing all members of the JMU community to feel welcomed and supported in our spaces. They should have strong customer service skills and be able to interact with the public and provide needed support.
Additional Posting Information:
This student position is for theacademic year.
Conditions of Employment:
Students must be degreeseeking students enrolled on at least a halftime basis 6 credits for undergraduate and 5 credits for graduate).
Students must have a 2.0 or better cumulative GPA.
EVerify Notice: After accepting employment new hires are required to complete an I9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the EVerify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.
We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity:.
Reasonable Accommodation:
If you are a student with a disability and need assistance please contact the Office of Disability Services ator You may also visit the Office of Disability Services located in the Student Success Center Suite 1202 and they will be happy to assist you.
Employment Type
Full Time
