Public Labor Senior Account Manager
Public Labor Senior Account Manager
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Job Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced humancentric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal convenient and affordable.
Position Summary
**Qualified candidates for this role will preferably reside in the Southeast particularly in North Carolina Georgia or Florida for book of business**
The Senior Account Manager will service strategy to ensure renewal and growth of business and retention of members for assigned accounts on Aetnas Southeast Public Sector & Labor Team.
Fundamental Components:
Achieves individual growth/retention targets and customer satisfaction levels.
Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives financial position and employee benefit strategy while providing crosssell opportunities and profitable revenue and growth to Aetna.
Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
Develops and manages service plans in the most proactive and strategic manner possible and finds new and innovate ways to show customers the value of the products and services they have purchased.
Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
Takes the lead on management of the integration of clients and Aetnas internal organizations with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
Educates customer on Aetna specific policies product information and procedures as well as industry issues and related current topics (e.g. HIPAA health disparities).
Required Qualifications
Must be willing to travel for clients located in North Carolina Georgia and Florida and reside in the Southeast (Florida Georgia North Carolina market).
Must be licensed to sell Life Health products in the state where you reside. If not currently licensed this will be required within 60 days of employment effective date and prior to compensation eligibility.
BACKGROUND/EXPERIENCE Desired:
510 years sales and/or account management experience in the health care industry.
Proven track record of maintaining customer accounts through exceptional service.
Must be detailoriented.
Experience with Public & Labor clients would be a huge advantage.
Education
Bachelors degree or equivalent experience.
Pay Range
The typical pay range for this role is:
$60300.00 $132600.00This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.
In addition to your compensation enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical dental and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fullypaid term life insurance plan to eligible employees and shortterm and long term disability benefits. CVS Health also offers numerous wellbeing programs education assistance free development courses a CVS store discount and discount programs with participating partners. As for time off Company employees enjoy Paid Time Off (PTO) or vacation pay as well as paid holidays throughout the calendar year. Number of paid holidays sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits please visit Benefits CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
Manager
Employment Type
Full-Time
