Global Cloud Operations Administrator Hybrid Work Schedule

Global Cloud Operations Administrator

Location: Pune India

Model of Work: Hybrid

Shift Requirement: Availability to work in a24x7 environment

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloudfirst software data standards and integration. The trusted source of decisionready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visitquorumsoftware

Be a part of our legacy

Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make datadriven decisions that optimize profitability and growth. Our industryleading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.

Who we are looking for:

Are you excited by challenges Do you enjoy working in a fastpaced international and dynamic environment Then now is the time to join Quorum Software a rapidly growing company and industry leader in oil & gas transformation.

Responsibilities:

• Monitor cloud infrastructure and services for performance availability and security.
• Respond to alerts promptly investigate issues and take necessary actions to resolve or escalate problems.
• Participate in incident response activities working to quickly identify and resolve critical incidents.
• Collaborate with team members and other stakeholders during incident resolution.
• Follow predefined Standard operating procedures to remediate alerts
• Collaborate with crossfunctional teams including developers system administrators and security teams to address operational challenges.
• Participate in regular meetings and communications to ensure a coordinated approach to cloud operations.
• Optimize cloud infrastructure for performance and scalability.
• Monitor resource usage and report on capacity trends.
• Collaborate with capacity planning teams to ensure resources meet current and future requirements.
• Actively seek opportunities for process improvement within the cloud operations center.
• Provide support to endusers and other teams within the organization.
• Address and resolve issues in a timely manner keeping the focus on customer satisfaction.
• Communicate effectively with team members management and other stakeholders.
• Keep stakeholders informed about the status of incidents changes and operational activities.
• Document troubleshooting steps and resolutions for future reference.
• Analyze operational data and performance metrics to identify trends and areas for improvement.
• Provide insights and recommendations based on data analysis.
• Adapt to changes in technology tools and organizational processes.
• Stay flexible in handling evolving responsibilities within the cloud operations center.
• Promptly respond and resolve alerts to meet level objectives for response and resolution.
• And other duties as assigned.

Skills:

• Knowledge of major cloud platforms such as Amazon Web Services (AWS) Microsoft Azure and Private Datacenters
• Familiarity with ITIL (Information Technology Infrastructure Library) framework particularly incident management problem management and change management.
• Understanding of cloud security best practices and compliance standards.
• Effective communication skills to coordinate activities with crossfunctional teams communicate incident status to stakeholders and liaise with external partners or vendors.
• Ability to follow predefined operation procedures which include logging into and executing steps against windows and Linux servers across public and private clouds.

Experience:

• Certifications related to AWSAzure and ITIL frameworks a plus.
• Overall 13 years of technology experience
• Excellent written and verbal communication skills and customer empathy

Additional Details

• Shift Requirement: Availability to work in a24x7 environment.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

Quorum Diversity Statement:At Quorum we are committed to fostering cultivating and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation selfexpression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin ancestry veteran status disability genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department