Director of Event Planning
Director of Event Planning
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$ 92000 - 115000
1 Vacancy
Job Description
JOB SUMMARY
Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team including the Senior Event Managers Event Managers Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the preevent and postevent phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by upselling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the event management food and beverage sales and marketing or related professional area.
OR
2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the event management food and beverage sales and marketing or related professional area.
CORE WORK ACTIVITIES
Managing Event Planning Operations
Assigns all events turned over to Event Planning team.
Oversees for turned opportunities function space and group room blocks.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Leads of activities to support the Event Management strategy.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Leads discussions to review event complexity and proactively avoid service challenges and failures.
Ensures the property is apprised of all groups that will impact property operations.
Manages customer budgets to maximize revenue and meet customer needs.
Maintains inventories to maximize customer satisfaction and revenue opportunities.
Works with highly complex or high profile groups when financial impact will be significant.
Leading Event Planning Team
Leads the catering menu development process.
Champions all standards policies and procedures for the Event Planning team.
Leads Event Management meetings.
Providing and Ensuring Exceptional Customer Service
Reviews comment cards guest satisfaction results and other data to identify areas of improvement.
Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Managing the Sales and Marketing Strategy
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Consult with customers in order to determine objectives and requirements for events such as meetings conferences and conventions.
Conducting Human Resources Activities
Establishes customer service guidelines so employees understand expectations and parameters.
Ensures employees receive ongoing training to understand guest expectations.
Observes service behaviors of employees and provides feedback to individuals and or managers.
Reviews staffing levels to ensure that guest service and planning needs are met.
The salary range for this position is $92000to $115000 annually. In addition to the annual salary the position will be eligible to receive an annual bonus. This position offers coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others. Employees will accrue 0.07693 PTO balance for every hour worked.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Director
Employment Type
Full-Time
