Sr Director US Oncology Customer Engagement Platform Strategy and Enablement Team Lead

Role Summary

The US Oncology Customer Engagement Platform Strategy and Enablement Lead aims to build a powerful commercial engine to drive growth in the Oncology Business Unit. Reporting directly to the SVP US Customer Engagement Platform Lead for Oncology this role is a key member of the US Oncology CEP Leadership Team providing strategic analytical and operational support to over 900 customerfacing colleagues across sales account management diagnostics and provider contracts.

Leading a team of experts this position delivers strategic insights to empower decisionmaking and operational enablement for initiatives across Sales and the OAG teams supporting 14 Oncology brands. The team focuses on optimizing efforts and collaborating with the teams like the CMO to help CFCs achieve their revenue and customer experience goals. Key areas of support include Launch Planning CFC Deployment Customer Targeting CRM/Veeva SMART/PinPoint Account Planning Incentive Compensation Promotions Training Meetings Centris Connexus and Congress Support.

This role ensures seamless collaboration and efficient governance across CFC leadership marketing teams and the CMO aligning with the Oncology therapeutic areas LT and CEP LT vision. The team addresses daytoday strategic operational and analytic needs focusing on longterm strategies to enhance field organization effectiveness and impact. They work with various stakeholders to advance organizational productivity and improve operational infrastructure platforms and resources.

Additionally these individual shares business operations responsibilities managing the US CEP leadership team ensuring effective meetings and fostering a solid culture aligned with Pfizers purpose and values. Collaboration includes annual communications plans town halls recognition and survey action planning.

Accountable for completing businesscritical projects and initiatives this role provides regular updates to senior CEP leaders and works closely with key partner functions like Commercial Operations People Experience Compliance Portfolio Acceleration MEETs Team and Training. External relationships with copromote partners and the Strategy and Analytics CrossCommercial Group are vital for developing and implementing broadbased strategies applicable to all commercial groups ensuring progress against timelines and meeting key milestones.

ROLE RESPONSIBILITIES

Strategic Insights

• Generate insights on the business that informs the priorities for the organization.
• Leads team that analyzes and reviews data and strategic account prioritization plans for key Oncology accounts.
• Leads all strategic operational and portfolio activities across the U.S. Oncology Field Organization including deployment and integrations.
• Responsible for overseeing organizing and facilitating all crossbrand national sales operational matters including Incentive Compensation (IC) National/POA meetings Training Compliance and BT as well as other operational areas.
• Leads crossfunctional team to rapidly operationalize field organizational structure needs as the business continuously evolves e.g. integrations field force expansions and realignments
• Coordinates alignment and discussion of cross commercial group communication for the CEP organization (CEP Lead 4 National Sales Directors s and Oncology Account Group Lead)

Commercial Priorities

• Lead and develop a team of 5 direct reports.
• Collaborate on commercial strategies with enterprise to unlock collective advantage and achieve joint strategic goals.
• Represents US Oncology operations in various crossenterprise customer facing initiatives.
• Work with Oncology Portfolio Acceleration on key business insights and commercial strategies to innovate and create and assess business development opportunities.
• Serve as a connection point with CEP enablement leads and CMO.
• Support new product launch initiatives for CFC targeted deployment recommendations as well as product tradeoffs to inform Leaders of tradeoffs.
• Identify innovate implement and sustain culture initiatives and capabilities development in partnership with Sales leadership and new Leadership Training Team
• Leads Director of Operations Training to Support onboarding of new CFCs as it relates to all Oncology specific platforms local coordination communication and pullthrough on account projects with the crossfunctional account teams.

Resource Allocation

• Budget Tracking to ensure CEP alignment to plan
• Leads Op Planning providing organization structure and relevant data to help inform decision making.
• Actively manages and leads Directors to manage respective Oncology CEP expenses and budget.
• Contributes to resource allocation decisions.

• Manages Award Trips Planning Administration and with Director of meeting planning.

CFC Effectiveness and Enablement

• Support new product launch readiness.
• Provide critical inputs to internal and external communications by leading the CFC Director of communications IC and BT. Partner with communications specialist as required in developing and implementing comms strategies to ensure clarity and consistency of communications.
• Liaises with legal compliance and governance on processes and issues. Direct and Indirect Leadership.

BASIC QUALIFICATIONS

• Position requires at least 15 years of experience in US pharmaceutical Biotech or consultant experience in sales and/or marketing (or like functions) with demonstrated success working collaboratively across different parts of the organization.
• 1st line supervisory experience required
• Bachelors Degree
• Demonstrated success in a highly fastpaced setting managing a team of diverse colleagues in multidisciplinary positions.
• Demonstrated analytical and problemsolving skills required.
• Demonstrated ability to navigate across Pfizer to achieve BU objectives.
• Proactive selfstarter with comfort working autonomously.
• Documented ability to lead innovation and develop partnerships to build on business opportunities and organizational capabilities.
• Strong project and program management skills including change leadership Must have proven ability to manage complex situations in a matrix organizational structure through the participation in or leadership of crossfunctional teams together with strong team membership skills.
• Strong organizational skills and attention to detail; ability to lead through influence.
• Strong oral and written communication skills
• Excellent followthrough and highly communicative style required.
• Demonstrated business acumen and strategic thinking abilities Comfortable working with Senior Leaders; competence in developing senior leadership presentations.
• Sensitivity discretion and confidentiality

PREFERRED QUALIFICATIONS

• 2nd line leadership preferred
• MBA preferred 5 years of experience in operations analytics and leading organizational strategy strongly preferred.
• Direct work experience within the Oncology therapeutic area and US Oncology organization preferred due to need to work cross functionally across many different parts of that business.
• Experience working with Organized customers such as Payer GPO SPP IDN NCI Centers
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide.

Other Job Details:

Candidate should reside in the eastern or central time zones.

Last Date to Apply for Job: April 18 2025

Relocation might be offered

The annual base salary for this position ranges from $204700.00 to $341100.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 22.5 of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Mkt & Sales/Commercial Bus

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