Technical Support Associate - Mon - Fri 8am-5pm

Williams Lea is hiring for a Technical Support Associate for our Irvine CA office to work Monday to Friday from 8:00 am to 5:00 pm!

Pay: $59280 $62400/year

Benefits:

• Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Shortterm & Longterm Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

The Technical Support Associate is a member of the onsite Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include providing a combination of softwareand systems support basic troubleshooting and incident management documentation.

Job Duties

• Provide phone and hardware support to endusers for common office software applications.
• Software applications supported include MS Word MS Excel MS Outlook Best Authority LegalKEY Windows OS NetDocuments Workshare Compare.
• Thoroughly research technical issues and document solutions for user problems in a timely manner.
• Recommend or perform actions to correct software or system problems.
• Handle items which were not resolved by the Level 1 team.
• Maintain incident tracking system from the input of issues through the resolutions including any necessary escalation.
• Maintain a highly competent knowledge of relevant products current support policies and methods of support delivery.
• Support remote access applications.
• Troubleshoot operating system and hardware issues.
• Communicate effectively with both unskilled and skilled PC users.
• Handle sensitive and/or confidential documents and information.
• Communicate with manager and client on job or deadline issues.
• Other regional offices may require onsite support.

Job Qualifications

• Bachelors degree or equivalent work experience.
• Minimum 5 years of experience in a corporate IT support environment preferably legal.
• Word Excel PowerPoint and/or Outlook certifications desired.
• Microsoft systems or desktop certification desired.
• Ability to work in a fastpaced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.

Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drugfree workplace and performs preemployment substance abuse testing.

#piq