Escalations Account Executive
Escalations Account Executive
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Job Description
Who we are
At CarGurus (NASDAQ: CARG) our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then our history of innovation and gotomarket acceleration has driven industryleading growth. In fact were the largest and fastestgrowing automotive marketplace and weve been profitable for over 15 years.
What we do
The market is evolving and we are too moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing purchase and delivery of a new one. Today tens of millions of consumers visit CarGurus each month and 30000 dealerships use our products. But theyre not the only ones who love CarGurusour employees do too. We have a peoplefirst culture that fosters kindness collaboration and innovation and empowers our Gurus with tools to fuel their career growth. Disrupting a trilliondollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
As a member of the Escalation Sales Team the Escalation Account Executive will be responsible for negotiating with and resigning former customers gathering and analyzing feedback and collaborating with other members of the account teams to build strategic sales plans for each cancelled account from the SMB account segments. High level objectives are to drive down revenue churn protect revenue growth per account and contribute to the overall success of the companys operating plan. This is an individual contributor role with a strong emphasis on sales.
What youll do
- Engage with former customers to understand their needs address missed expectations identify opportunities for rewinning business.
- Lead negotiations to maximize rewon monthly recurring revenue.
- Utilize consultative selling techniques to communicate the value of services and align them with customer needs.
- Accurately forecast monthly rewon revenue and mitigated churn.
- Resolve customer issues or objections in a timely manner collaborating with internal teams.
- Meet or exceed sales targets by managing a revolving portfolio of accounts and executing a strategic sales plan.
- Maintain accurate records of customer interactions sales activities and opportunities.
- Stay informed about industry trends market conditions and competitor activities.
What youll bring
- Excellent organization skills as they pertain to managing different stages of sales process across numerous accounts.
- Experience in a salesfocused role with a concentration on retention and ROIbased value propositions.
- Able to identify upsell and crosssell opportunities both shortterm and longterm.
- Strong understanding of CarGurus solutions and related value propositions.
- Excellent communication and interpersonal skills.
- Analytical mindset and ability to make datadriven sales decisions.
- Detail oriented with strong organizational and time management skills.
- Proficiency in using Salesforce and other tools currently within the CarGurus sales stack.
- Self motivated results driven and unwavering competitive spirit.
- Adaptability and resilience in a dynamic sales environment.
- Collaborative mindset and ability to work effectively in a crossfunctional team.
- Strong sense of accountability and integrity.
- Understanding of how their negotiation strategy and interactions will impact the relationship with CarGurus and potential future revenue.
Working at CarGurus
We reward our Gurus curiosity and passion with bestinclass benefits and compensation including equity for all employees both when they start and as they continue to grow with us. Our career development and corporate giving programs as well as our employee resource groups (ERGs) and communities help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage worklife balance and individual wellbeing. Thoughtful perks like daily free lunch a new car discount meditation and fitness apps commuting cost coverage and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potentialstarting with our hiring process. We do not discriminate based on race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. We foster an inclusive environment that values people for their skills experiences and unique perspectives. Thats why we hope youll apply even if you dont check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LIHybrid
Required Experience:
IC
Employment Type
Full Time
