Experienced Service Advisor
Experienced Service Advisor
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$ 70000 - 150000
1 Vacancy
Job Description
MercedesBenz of New Rochelleis in need of a Service you are an experienced service advisor working in a fastpaced dealership and are looking for a to make your move to a luxury dealership this may be your store offers the latest in service drive you up for a challengeOur management staff will support you all the way!
WHAT WE OFFER:
- Medical dental vision
- Wellness program
- Supportive managerial staff
- Latest tools and technology
- 401K
- Paid Time Off
- Training process product and customer service
- Community involvement
- Career growth
RESPONSIBILITIES:
- Serve as liaison between techs and customers
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time and preferred method phone call text or email
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
REQUIREMENTS:
- Proven and verifiable record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor Assistant Lane Manager or Service Consultant is a must
- High energy level and warm friendly personality
- Stay current with product and CSI training
- A desire for a long term career with a growing organization
- Personal and professional integrity
- ADP as well as some inlane tablet experience a plus
Job Type: Fulltime
Pay: $70000.00 $150000.00 per year
As our ideal candidates are technologically adept we only accept online applications. Please apply below!
ABOUT US
Pepe Auto Group believes our success is attributed to our employees. Familyowned since 1968 we have continued to grow our business and culture while holding true to our values of honesty integrity and professionalism.
At Pepe Auto Group you can expect to work with the best. Our collaborative nature and mentorship capabilities has created a team of respectful and driven professionals. We believe in empowering our employees which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.
Required Experience:
Senior IC
Employment Type
Full-Time
