Manager Implementation
Manager Implementation
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1 Vacancy
Job Description
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers providers and healthcare consumers. This platform serves more than 750 payers including the top 5 national health plans BCBS insurers regional health plans TPAs and selfinsured employers and millions of healthcare providers and consumers. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare expertsdriving real measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
Position Overview
The Manager of Implementation New Client Implementations oversees a team that works directly with the healthcare payer client to understand their data and their needs for print fulfillment and payment processing then configures the Zelis systems for successful composition and processing of the clients data and is responsible for the successful implementation of Zelis services such as but not limited to payments composition and delivery of Explanation of Benefits Letters Checks and ID Cards either by paper or electronic means. The Manager of Implementation performs day to day management of overall project operations during the implementation phase of the project.What Youll Do
Conducts daily and weekly meetings with team members to provide guidance direction leadership and the support necessary to ensure their ability to accomplish both business and personal development goals.
Assists the CX Operations team in ensuring successful completion of new hire orientation and training requirements.
Reviews and tracks team members competency levels on all topics related to implementation and develops a plan for knowledge growth including quarterly reviews with each team member.
Coaches mentors and develops career path for team members to achieve high performance standards.
Assists with the reviewing and hiring of new team members.
Ensures successful transition of clients to Client Experience team including quarterly meetings with Director of Operations and CX Division Managers to review opportunities for future implementations.
Effectively communicates & supports the Zelis Client Experience vision/direction to team members speaks in a positive and professional manner with clients colleagues and team members.
Develops metrics 1 to measure success of each project 2 continuous team development and 3 client satisfaction.
Responsible for an implementation team for New Client Implementations that operates as the main point of contact to Zelis Clients during and a period of time after implementation.
Manages business operations in assigned divisions to achieve company goals and evaluates division performance and recommend new strategies for performance improvements.
Serves as a secondary resource and support to team members in all aspects of client business and relationships with Zelis (overall and specifically Implementation).
Acts as first point of client escalation keeping the Director informed of activities and alerting of any issues promptly.
Serves as a liaison with other Zelis teams to deliver implementation support.
Represent Zelis independently virtually and in person to clients.
Provides availability support & knowledge to CX Operations team in the development of internal training materials and training sessions.
Conducts client visits and trainings as needed.
Identifies best results and barriers; provides resolutions and solutions through employee education and coordination with client and internal resources.
Manages implementation process to successfully move new Zelis customers to live production status quickly efficiently and fully ramped.
Responsible for following escalation SOP to clients leadership when project plan is not followed by client and manages clients expectations for adjustments to project plan and go live date as necessary.
Collaborates with software developers quality assurance and production support team to provide technical direction on design development testing and deployment.
Manages ramp up to achieve 100 of clients business on Zelis products.
Ensure there is a high level of customer service and satisfaction on all team accounts.
Encourages team members to learn clients technical system software and current process for print communication and payment processing.
Ensures team is working in adherence of HIPAA Compliance & Security polices.
What Youll Bring to Zelis
Aligning Performance for Success Focuses and guides others in accomplishing work objectives. Creates a learning environment identifies goals establishes work plans and provides coaching and timely feedback. Plans and supports the development of individuals skills and abilities so that they can fulfill current and future goals.
Confidentiality/Trust Operates with integrity; demonstrates honesty and respects the need for confidentiality in position.
Advanced Analytical Skills Uses sound and logical judgement to identify and analyze complex multidimensional problems drive solutions and decisions. Encourages others to do the same.
Initiative Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Responds quickly and works to support needs of team.
Communication Communicates accurately honestly and effectively both in oral and written form. Represents Company in a professional manner. Encourages collaboration and professional communication amongst team members.
Problem Analysis & Solving Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiates action. Proactively identifies complex problems; identifies proposes and implements solutions in a deadline driven environment. Strong analytical skills ability to multitask and deliver under pressure.
Initiative Highly motivated to take prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Responds quickly; takes action and goes above and beyond.
Facilitating & Supporting Change Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities facilitating the implementation and acceptance of change within the workplace.
Work Standards Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; selfimposes standards of excellence.
Leading & Living Vision and Values Keeping the companys vision and values at the forefront of decisionmaking and action.
Planning and Organizing Establishes courses of action for self and others to ensure that work is completed on time and accurately in a fast paced everchanging environment. Able to prioritize; determines needed resources schedules accordingly leverages resources and keeps self and others focused on achieving goals.
BS or BA degree preferred.
13 Supervisory experience preferred or 2 years of progressive leadership and responsibility.
34 years in Healthcare Industry experience preferred.
Previous Customer Service experience required.
Proficiency with computer and applicable software packages including Microsoft Office products Outlook Word Excel Internet and Email JIRA.
Advanced data skills including ability to use text editors.
Understand and utilize webbased applications for project management and client business to business applications.
Occasional travel required.
Location and Workplace Flexibility
We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership team. Inoffice work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Our Values and Culture
We are always thinking about life beyond the laptop and how we can drive positive change for our clients our associates and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:
Drive Innovation
Embrace a Growth Mindset
Put People First
Act With Agility
Champion Collaboration
Build Trust
We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving exciting experience for our associates. We leverage these values to continuously evolve an awardwinning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selveswhich is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.
A Lot of Respect
This is a collaborative organization where everyone is on your team. Each personfrom the newest intern to the CEOis in their position because they are an expert and they view you with the same lens. No matter who you are where you sit in the organization or the span of your tenure everyone at Zelis is treated with respect.
We respect your time (so much so that we arent asking you to write a cover letter). We make sure you have time to focus by offering MeetingFree Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.
We respect and prioritize worklife balance. With flexible PTO a hybrid/remote work environment and a culture that encourages disconnecting after hours we ensure you have the time and space to manage lifes surprises and fully engage outside of work. Working 9 to 5 isnt just a hit song; we respect business hours and promote wellness offerings to keep you at your best both on and off the clock.
We respect diverse opinions. There are always seats at the table and were eager to add more chairs. We continue to build our Diversity Equity and Inclusion initiatives including training guest speakers associateled Business Resource Groups inoffice DEI events and more.
We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical dental 401k fertility and family building education assistance pet insurance menopause and midlife care and more.
We respect YOU. As an Equal Opportunity Employer we believe that everyones voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100 of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability status protected veteran status or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
Manager
Employment Type
Full-Time
