Operations Program Manager
Operations Program Manager
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$ 120000 - 135000
1 Vacancy
Job Description
About Unlock
Unlocks mission is to unleash the power of home equity to enrich peoples lives. We do this through a financial solution called a Home Equity Agreement or HEA an entirely new way to access and utilize home equity. Were not a lender so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. Were beyond passionate about helping our customers build greater financial resiliency. We are mission driven consumer centric and our products are designed for the way homeowners want to live their lives today with flexibility and control.
About Unlock
Unlocks mission is to unleash the power of home equity to enrich peoples lives. We do this through a financial solution called a Home Equity Agreement or HEA an entirely new way to access and utilize home equity. Were not a lender so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. Were beyond passionate about helping our customers build greater financial resiliency. We are mission driven consumer centric and our products are designed for the way homeowners want to live their lives today with flexibility and control.
About the role
The Operations Program Manager drives operational change initiatives and assists with the of the Unlock operations management system. This role serves as scrum master for change ensuring change initiatives are thoroughly vetted prioritized and implemented in alignment with strategic objectives. This role collaborates with stakeholders across Operations Capital Markets Technology Finance and Legal/Compliance to document requirements identify interdependencies and orchestrate the planning and of change. This role is part of the broader Office of the Chief of Operations and as such also assists in running the management system ensuring alignment across teams and tracking progress against organizational goals.
What youll do
- Act as scrum master for change initiatives including defining a backlog of initiatives and aligning that backlog with organizational priorities.
- Elicit and document detailed requirements for changes from stakeholders across Operations Capital Markets Technology Finance and Legal/Compliance.
- Identify and manage interdependencies between processes systems and team to ensure comprehensive and coordinated implementation of change initiatives including training where appropriate.
- Draft business requirements that affect business applications or proprietary software and hand off to Product or Revenue Operations accordingly
- Draft business requirements for reporting to control new processes and hand off to Data team for implementation
- Measure and analyze change initiatives and incorporate new issues into backlog.
- Proactively broadcast upcoming releases of process document and business logic changes. May prepare agendas briefing materials and supporting documentation for key meetings in support of driving key initiatives.
- May lead special initiatives to address emerging organizational needs such as launching new programs improving crossfunctional processes or piloting innovative approaches.
What were looking for
- Undergraduate degree (bachelors degree in business analytics or related field preferred) or equivalent professional experience.
- 2 years experience in product management program management business operations (BizOps) management consulting or similar role in a highgrowth dynamic environment
- Exceptional project management skills with the ability to prioritize and execute multiple complex initiatives simultaneously.
- Familiarity with tools and methodologies for organizational goal setting and performance tracking (e.g. Kanban Agile etc..
- Analytical mindset with a focus on driving datainformed decisions.
- Personal computing skills including working knowledge of the common productivity suite environments (Microsoft Google) and the ability to access manipulate organize and relay information in a meaningful way.
- Excellent communication and relationshipbuilding skills to effectively partner with leaders across multiple functions.
- Change management expertise including establishing the case for change measuring change adoption and surfacing structural gaps created by prior change.
- Ability to work in a highgrowth dynamic environment.
What we offer
- A dynamic work environment with opportunities for learning and professional development
- Competitive compensation and benefits package
- Collaborative and inclusive company culture
- Flexible work arrangements and a focus on worklife balance
Target base compensation is $annually. Actual base salary varies based on factors including but not limited to relevant skill prior experience education base salary of internal peers demonstrated performance and geographic location. Additionally Unlocks Total Rewards package is highly competitive designed to support your success at work at home and at play such as 401K matching health benefits employee stock options and paid time off.
Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or other protected status under all applicable laws regulations and ordinances.
Required Experience:
Manager
Employment Type
Full-Time
