Office Manager
Office Manager
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
The North based Workplace Champion will be based full time between 2 of our sites in Glasgow City center with the requirement to travel to other North based sites as and when required.
The role of the Workplace Champion is to create and embed a best practice standard into the full workplace facilities taking ownership for the IFM solution enabling our client to focus on their core activities.
Working closely with the Contract Manager and wider team the role will effect change and seek to increase workspace productivity and efficiencies ensuring thorough engagement with our client employees and key stakeholders. They will be responsible for creating memorable experiences and wow moments for the customer.
Principle Duties and Responsibilities
- Work collaboratively with other members of IFM operational and compliance teams to deliver a comprehensive and costeffective areabased IFM service.
- Support the Coordination of the work flow for all client and internal requests to ensure effective completion of work in accordance with SLAs.
- Respond appropriately to emergencies or urgent issues such as the planning and delivery and making the necessary adaptations and policies to provide a safe (compliant) office in line with clients BCPs.
- Stock control/replenishment.
- Programming and issuing access control fobs/passes and maintaining records.
- Support with meeting room and desk bookings via the clients RBS.
- Setup and clear down of meeting rooms in line with scheduled meetings.
- Liaise with landlord on building activities.
- Deputise for Contract manager and provide cover in absence in other areas.
- Support with any other tasks in line with the contract as requested by the Contract or Account Manager.
Performance & Quality
- Maintain CAFM system including logs ensuring accurate information is obtained and entered to demonstrate progress to the client providing an internal audit trail.
- Complete Audits both desktop based and onsite paperwork in line with agreed scheduling.
- To continually review and assess processes and ways of working to lead a best in practice service to the Customer.
- Working with the operational team identifying all key IFM activities across the customer account and propose ways in which these can be delivered by Atlas.
- To promote a culture of change and enhancement always challenging the norm and identifying ways to improve service delivery and enablement of our client to focus on their core business.
- Provide executive summary of site performance and activities monthly to form part of the clients performance pack.
- Accountability of site budget ensuring delivery under delegated authority or preapproval from client.
- To implement and monitor success factors of trialing new ways of working.
Customer Satisfaction
- Ensure a truly customer focused culture developing excellent relationships and effective client and team relationships through good communication taking ownership delivering our commitments and working together.
- Support in creating a culture of excellence based on continuous improvement and productivity through coloration with the onsite team and wider contract support functions to deliver expected levels of performance to continuously enhance our customers experience.
Managing People
- Line management of cleaners across dedicated sites.
- Manage support and develop the team through coaching mentoring and guidance.
- Put in place Development plans for the team while continually reviewing performance to ensure a high level of service.
- Ensure any issues of poor performance are resolved in a timely and appropriate manner.
- Manage all HR related issues to include annual appraisals performance management recruitment and personal development.
- Ensure a quality company image is portrayed by sitebased staff and our clients business is respected at all times.
H&S and compliance
- Comply with all relevant Health & Safety Rules & Regulations.
- Maintain onsite folders to ensure compliance for all service streams.
- Deliver engineers and contractor inductions before the start of any works on site.
- Complete Risk Assessments where activity requires.
- Issue site permits (SOSD) in line with RAMs where required to be issued and coordinate with the landlord if required
About You
Minimum Qualifications Certifications and Training required
- GSCE in English and Maths or Equivalent
- Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely
- BICSc Qualifications
- First Aid Certificate (Emergency First Aid at Work as a minimum)
- Fire Warden / Marshal training
Knowledge Skills and Experience for this role
- Minimum of 3 years experience in a MultiSite /Service FM Delivery environment
- Good communication skills both verbal and written
- Excellent organisational skills
- Previous experience of using CAFM systems
- Selfmanagement skills
- Knowledge of cleaning procedures and practices
- People Management experience
About The Company
Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this Its simple. We know that buildings are better places to be when they are looked after by people who care.
We achieve this by combining our unique understanding with useful technology and an aboveandbeyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1000 sites and over 11 million square feet of premises. Our services include engineering maintenance security cleaning compliance reception energy solutions and more.
We achieve this by combining our unique understanding with useful technology and an aboveandbeyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1000 sites and over 11 million square feet of premises. Our services include engineering maintenance security cleaning compliance reception energy solutions and more.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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