Director Customer Education Training
Director Customer Education Training
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Salary Not Disclosed
1 Vacancy
Job Description
With 1000 intelligence professionals over $300M in sales and serving over 1900 clients worldwide Recorded Future is the worlds most advanced and largest intelligence company!
The Role: As the Director of Customer Education & Training youll build and operationalize a global learning strategy that redefines how our customers engage with Recorded Future. This highimpact highvisibility role spans strategy and executionshaping certification programs selfservice journeys and peerled learning experiences. Youll inherit a strong tenured team and partner closely with crossfunctional leaders to drive adoption maturity and measurable business outcomes through worldclass education.
What Youll Do as Director Customer Education & Training
- Build and execute a scalable rolebased customer learning journey across live ondemand selfservice certification and communityled programs
- Develop and operationalize a multilevel certification strategy
- Increase engagement in Recorded Future University and drive consistent weekly training activity
- Ensure balanced quarterly consumption of training credits and optimize delivery planning
- Align education programs with gotomarket strategy including product launches and packaging changes
- Shape peertopeer learning experiences in partnership with our Digital Client Engagement team
- Define key metrics to track education impact on adoption and customer success
- Lead and evolve a global team creating clarity structure and scalable
- Own the localization and tech strategy to support efficient global delivery
- Evaluate and define the optimal monetization model for customer training
What Youll Bring as Director Customer Education & Training
- Proven experience designing and scaling integrated customer education programs across live and digital modalities
- Track record of leading global teams and driving operational excellence
- Experience building or managing certification programs that support product adoption
- Ability to define and track education metrics tied to customer outcomes
- Strong crossfunctional collaboration skills especially with Product CS and Sales
- Experience within a SaaS environment; cybersecurity or adjacent industry is a plus
- Familiarity with learning technologies including LMS platforms and content development tools
- Strategic mindset with a bias toward building scalable systems and driving measurable impact
- Bachelors degree in a related field (e.g. Education Instructional Design) or equivalent experience
Why should you join Recorded Future
Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
Want more info
Blog & Podcast: Learn everything you want to know (and maybe some things youd rather not know) about the world of cyber threat intelligence
Linkedin Instagram&Twitter: Whats happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application please send an email with your request to our recruiting team at
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.
Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future including those sent to our employees or through our website will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Futures recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Required Experience:
Director
Employment Type
Full Time
