Part-Time Online Training Services Coordinator

For 25 years Catharsis Productions has helped create safe and respectful communities by challenging oppressive attitudes and shifting behavior. Through innovative accessible and relatable programs workshops and consulting we move the needle and strive for cultural change.

We are currently seeking a PartTimeOnline Training Services Coordinator. The Online Training Services Coordinator will assist with the administration of the daytoday operations for the Department of Online Training Sales and Management. This employee is responsible for setting up and maintaining college and university clients on a proprietary online training platform and assisting licensed users with technical support needs. This is a remote position. Pay Range $26$30 per hour.

HERES THE SKINNY:

The PartTimeOnline Training Services Coordinator will be responsible for the following essential functions:
Responds to calls and emails from clients in a timely manner.
Works directly with college and university clients to configure program(s) and the CP Online team once a contract is executed.
Performs a multistep program setup configuration and maintains a detailed scheduleof program launches and builds.
Corresponds with clients as necessary to ensure schedules are being upheld and programs are running smoothly.
Enters all contract and online training data into appropriate technology systems (administrative program portal IT help desk Salesforce etc..
Responds to all user help desk and technical support inquiries.
Ensures with Senior Manager that all existing contracts including online ones with live training programs meet deadlines and requirements.
Troubleshoots client issues and escalates to manager when necessary.
Other duties as assigned.

WHAT TYPE OF EDUCATION & EXPERIENCE SHOULD YOU HAVE
Associate degree required; Bachelors degree preferred
35 years of professional administrative experience

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE & SKILLS:
Demonstrated success of displaying high attention to detail
Highlevel organizational skills
Highlevel interpersonal and customer service skills primarily using phone or video conferencing as the means of communication
Ability to manage multiple tasks and deadlines concurrently
Ability to plan and prioritize workload and meet deadlines
Analytical especially adept with spreadsheets
Proofreading
Displays respectful and friendly demeanor in person and over the phone
Selfmotivated selfdisciplined and able to work both independently (and remotely) and as a member of a team
Proficient working knowledge of Microsoft Office Suite (Excel Word PowerPoint Outlook)
Salesforce and/or other LMS working experience a plus
Experience with Articulate Storyline helpful not required
Online programs contain sensitive content. Candidate must be comfortable with prevention topics related to sexual sexual harassment domestic violence stalking alcohol etc.

ANYTHING ELSE

Yes. We highly value creating a company that represents diversity across many lines including race ethnicity religion sexual orientation age marital status disability gender identity sex and country of origin.

While we do demanding work about very serious topics you will be joining a small and dedicated team of people who are passionate about the work we do. We work in a supportive environment where everyones opinion is valued and we all pitch in to help one another.

SO WHATS TO LOVE ABOUT THIS GIG

Looking for Missiondriven work This is it! Our Company Mission is to change the world by producing innovative accessible and researchsupported programming that challenges oppressive attitudes and shifts behavior. We are proud to have produced programming that has reduced sexual violence in many communities in the U.S. and abroad. This is a perfect position for anyone who is passionate about service and delivering a message that makes the world a better and safer place.

Looking to hire soon!

HOW DO I APPLY

We look forward to hearing about you and what you do. Make sure your application includes:
A cover letter that highlights why you think youd be great for the gig. Wed love a cover letter that shows us your personality.
Your resume

WANT MORE DETAILS ON WHAT WE DO

Visit our website at or send an email to our Human Resources department

Thank you for your interest!