Group Reservations Coordinator
Group Reservations Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Omni Grove Park Inn & Spa
The AAA FourDiamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art entertainment sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains delectable restaurants a Donald Ross golf course tennis and fitness center award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
Ensure that all Group bookings are handled and processed efficiently and correctly through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the departments day to day activities when asked
Responsibilities
- Review group blocks for cut off date extensions and ensuring the group blocks are created and monitored correctly prior during and post the groups dates.
- Attend weekly group pickup meetings
- Run group arrivals lists daily for future arrival dates and noshow reports daily.
- Check for duplicate reservations by calling all multiple same name reservations to ensure accuracy of guest names and any special requests.
- Check for group reservation errors and contact caller of the reservation or group contact accordingly to obtain and verify information.
- Report to the Reservations Manager and the Director of Revenue Management.
- Work with the Convention Service Manager and Group Clients with group rooming lists reservation changes and group billing according to contract and email history.
- Complete Group Commission Report after groups departure.
- Monitor room type availability daily.
- Monitor nonguaranteed reservations daily and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
- Create and maintain group & transient room blocks. Ensure all reservations have correct billing and all other necessary information.
- Complete competition rate analysis as needed.
- Take inhouse reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
- Monitor Internet and FIT bookings availability and billing. Completing commission payment requests accordingly.
- Assist in completing all VIP and internal reservations communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
- Assist in completing all fax and email reservations.
- Research outstanding Travel Agent Commissions for groups.
- Research and charge for all noshows cancelations and deposits.
Qualifications
- Knowledge of fourdiamond / fourstar customer service standards
- Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
- Experience with Delphi Opera ORS and Opera PMS (strongly preferred)
- Proficient computer skills on Microsoft Office Excel and Word
- Excellent and professional communication skills
- Highly detailed and able to maintain excellent organizational skills while working in a fast pace environment.
- Ability to multitask while working on up to 5060 future groups.
Required Experience:
IC
Employment Type
Unclear
