Guest Experience Supervisor

The Guest Experience Supervisor will report directly to the Assistant General Manager at FlyOver Chicago (FOCH) and will play a critical role in the success of the overall operation. As a Guest Experience Supervisor your goal is to lead and coach a group of Guest Experience Guides to ensure team members have engaging interactions with our guests by bringing their best and anticipating guests needs.

This role is parttime the wage for this position is $27.23 hourly and a full breakdown of benefits and perks will be provided during the interview process.

Reporting to the Assistant General Manager duties include but are not limited to:

• Coordinate fun engaging efficient and safe movement of guests throughout the attraction while delivering impeccable guest experience
• Promote and ensure an accessible respectful and inclusive environment for guests and team members
• Lead support and coach the team of Guest Experience Guides
• Supervise the attraction from the front of the house with hands on attitude
• Contribute to building a respectful environment where safety comes first
• Anticipate and actively respond to guest needs to elevate guest experience and hospitality at FlyOver Chicago
• Be proficient user of ticketing system and ensure all sales transactions (FITs groups prepaid voucher ticket retail food & beverage) are processed efficiently and accurately ensuring a seamless guest experience
• Digest and analyze weekly dashboards and guest experience reports to make business decisions that positively impact operations
• Ensure cash is handled accurately according to established cash handling protocol
• Participate in the performance management of Guest Experience Guides as necessary
• Lead by example to ensure FlyOver Chicago operating procedures and service standards are consistently maintained by all team members
• Manage guest flow capacity and efficient communication with the iRide Operator to ensure maximum seat occupancy
• Gather and effectively communicate daily operational information
• Assist with developing and updating Standard Operating Procedures
• Accurately answer questions about the FlyOver experience and product
• Assist Guides Operators other Supervisors team members and Asisstant General Manager with tasks as required

This list describes a lot of what a Guest Experience Supervisor does but no job description can anticipate every single issue or project that could come up. Pursuit and FlyOver Chicago might need to reduce add or change job tasks from time to time.

• Excellent interpersonal and communication skills in all situations ranging from guest engagement to team discipline
• Outstanding guest service skills
• Effective problem solving and critical thinking skills
• Ability to lead by example
• Efficient and quick problem solving skills
• Demonstrate a calm demeanor in a bustling environment
• Must be selfmotivated and high energy a willingness to take on new challenges
• Must demonstrate sound cashhandling skills in a dynamic fastpaced environment
• 2 years experience in the tourism/hospitality industry
• Experience in retail and driving sales
• Previous team leadership experience is an asset
• Must be comfortable and engaging when speaking in front of groups
• Availability to work a variety of shifts including evenings weekends and Holidays
• Extensive knowledge about Chicago and local area is an asset
• Be comfortable working on your feet for extended periods of time indoors and outdoors year round

ABOUT FLYOVER ATTRACTIONS
Experience the world like never before with Flyover. Our flying journeys immerse you in the essence of diverse destinations capturing their beauty and spirit while sparking a sense of adventure and curiosity. Embark on a journey of aweinspiring perspectives and unparalleled stories. Current locations include Vancouver BC Reykjavik Iceland Las Vegas Nevada and Chicago Illinois.

ABOUT PURSUIT
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the worlds leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad an S&P SmallCap 600 international experiential services company traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges recreational attractions ground transportation services retail food and beverage sightseeing tours and travel products

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you cant apply online or need accommodation during the application or hiring process please contact our Talent & Acquisition Team

We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.