Service Analytics Reporting Analyst S2 CIO
Service Analytics Reporting Analyst S2 CIO
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Job Description
Interested in parttime jobshare or flexible working We want to talk to you!
Join our community.
As our team is expanding we have an exciting opportunity for a Service Analytics Reporting Analyst to join our team in Milton Keynes Unity Place.
Youll play a key role ensuring the consistent generation of I.T. Operations Reporting and the associated quality control and analysis the data for trend or anomaly. The reports we generate for the business provide key information and BI and are an essential part of the core I.T. operations team.
Youll collaborate closely with the Service Management Governance Specialist on the reporting of the I.T. Services with specific focus on continuous monitoring auditing risk control and regulatory reporting. If youre someone whos performed a similar role already this is the perfect opportunity to develop your career.
The difference youll make:
Ensuring the consistent provision and precise detail of all I.T. Operational reports and being the Point of Contract for any incoming queries and requests
Working in a team to collaborate with Service Management Governance to effectively measure reporting processes and their adherence to internal and external statutory requirements including KPIs OLAs and SLAs
Attending Service Management reviews when required to improve quality and customer and colleague satisfaction
Driving Systemic improvement initiatives for I.T. Operations
Detecting and summarising patterns and anomalies in data and findings and consulting with the relevant departments to increase overall BI and data understanding
Being responsible for the daytoday delivery of the I.T. Operations reporting framework
What youll bring:
These are the essential requirements you need to be successful in this role:
Experience working with and generating large and complex reports to many different business stakeholders and departments
Understanding of working with reporting in a highly regulated and controlled environment would be beneficial
Experience working with PowerBI and ServiceNow and the generation and production of data structured reports
High levels of attention to detail and data assurance
Inquisitive nature in company wide data analysis ability to question data anomalies with confidence
Experience of assisting with compliance on applicable reporting regulations standards and frameworks by assessing and addressing compliance requirements within the organisation risk management processes
It would also be nice for you to have:
Experience within banking or financial institution technology operations
Relevant work experience (IT Infrastructure Library) ISO 20000 Service Management Standard or equivalent
What else you need to know:
This permanent role is based in our Unity Place Milton Keynes office.
We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer sitebased contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (prorata for parttime roles).
If you apply for this role in this location its important you consider your travelling distance time and cost from your home to the office location.
Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
If youre interested in this role but with part time hours or a jobshare we would still love to hear from you and discuss these.
Application Process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position the interview process will be :
1st Stage Technical Interview this will a 30min technical interview with one of the team
2nd Stage A onehour formal interview where we will ask both technical and competencybased questions. This can be done virtually or face to face depending on your situation.
If theres anything we can do in the recruitment process to help you achieve your best please let us know.
Inclusion
At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.
How well reward you.
As well asasalary we offer a wide range of benefits that you can choose from and tailor to your needs.
500annual cash allowance to spend on our great range of benefits.
Eligible for a discretionary performancerelated annual bonus.
We put 8 of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5 of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
27 days holiday plus bank holidays which increases to 28 days after 5yrs service with the option to purchase up to 5 contractual days per year.
Free access to a range of digital health services including GP.
Protection for you and your family with companyfunded deathinservice benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
Voluntary healthcare benefits at discounted :medical insurance dental insurance and health assessments.
Share in Santanders success by saving or investing inour shareplans.
Support your favourite causes through charitable giving and our community partnerships.
As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.
Learn more about our benefits and family friendly policies
What to do next:
If this sounds like a role youre interested in then please apply.
If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through telephone email or face to face. You can contact us at or call 0.
Required Experience:
Chief
Employment Type
Full-Time
