Technical Program Manager II SRE Operations
Technical Program Manager II SRE Operations
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Job Description
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation. Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about.
Overview:
In this role you will be part of an elite group of Technical Program Managers driving largescale strategic initiatives across LivePersons Global Product and Technology Unit.
As a Technical Program Manager you will be at the forefront of transforming how products are developed ensuring that teams adhere to a structured journey across functionality stability security operational excellence and GTM readiness.
You will collaborate closely with senior management product managers engineers and crossfunctional teams fostering accountability and alignment in . The ideal candidate is selfdirected capable of leading largescale initiatives in ambiguous environments and excels at defining deliverables shaping outcomes and driving teams toward successful . This role requires the ability to operate in a fastpaced iterative environment that emphasizes agility and impact over rigid processes.
You will support the operations of the SRE team ensuring alignment visibility and while providing direct insights to senior leadership through regular reporting. Your ability to navigate ambiguity manage complexity and drive operational efficiency will be key to the success of this initiative.
Responsibilities:
- Lead and manage the of SRE initiatives ensuring structured and phased delivery to improve product stability consistency and completeness.
- Develop and implement scalable program frameworks to drive accountability and transparency across Product Engineering Operations and GTM teams.
- Drive alignment across senior leadership product teams and crossfunctional stakeholders to establish clear priorities timelines and strategies.
- Monitor and track program success leveraging key metrics to assess progress impact and operational efficiency.
- Identify risks and dependencies proactively mitigating blockers and ensuring continuous momentum toward program milestones.
- Champion process improvements to streamline enhance collaboration and elevate the standards of product delivery.
- Communicate program updates to executive leadership providing strategic insights risk assessments and recommendations.
- Foster a culture of accountability.
- Work with remote globally distributed teams.
Requirements:
- 7 years of experience in technical program management leading largescale crossfunctional strategic initiatives.
- Proven expertise in driving complex multiyear programs that involve multiple teams dependencies and evolving priorities.
- Strong understanding of software development processes product lifecycle management and enterprisegrade platform development.
- Knowledge of Site Reliability Engineering (SRE): Deep understanding of core principles and proven experience scaling SRE practices including observability and automation.
- Cloud & DevOps Proficiency for Reliability: Knowledge of cloud platforms and DevOps tools with a track record of improving system reliability availability and performance is desirable.
- Experience in aligning product engineering and GTM teams toward a common framework.
- Ability to analyze tradeoffs define priorities and drive decisionmaking at both strategic and levels.
- Strong communication and stakeholder management skills with experience presenting to senior leadership.
- A datadriven approach to measuring impact tracking progress and optimizing program .
- Experience managing projects across distributed teams in multiple regions and time zones.
- Familiarity with Agile SAFe or similar methodologies for managing largescale technical programs.
- A proactive problemsolving mindset able to navigate ambiguity and drive clarity in complex environments.
Benefits:
- Health: Medical Dental and Vision
- Time away: Vacation and holidays
- Equal opportunity employer
Why Youll Love Working Here
As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success. And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace.
Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson email address.
LivePerson does not ask for personal or financial information as part of our interview process including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information.
If you have any questions and or concerns please feel free to contact
Required Experience:
Manager
Employment Type
Full Time
