Customer Relationship Management CRM
Customer Relationship Management CRM
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Job Description
Job Description:
The Client Relationship Manager is responsible for building and maintaining strong relationships with clients ensuring that they receive highquality service and support. This role is central to understanding client needs providing them with tailored solutions and acting as a liaison between the client and the company. A successful Client Relationship Manager will anticipate client needs proactively work to address concerns and aim to maximize customer satisfaction and retention.
Key Responsibilities:
- Develop and maintain strong longlasting relationships with key clients.
- Act as the main point of contact for clients addressing their needs questions and concerns.
- Understand client objectives and work closely with internal teams to develop solutions that align with their goals.
- Conduct regular client meetings to review progress gather feedback and present new opportunities.
- Provide guidance and support to clients on product or service utilization to maximize their value.
- Resolve client issues promptly by coordinating with relevant departments and ensuring client satisfaction.
- Identify opportunities for upselling and crossselling additional products or services.
- Collaborate with the sales and account management teams to onboard new clients and ensure a smooth transition.
- Prepare and present client performance reports highlighting key metrics and areas for improvement.
- Track client interactions document feedback and ensure all client data is updated in CRM systems.
- Maintain knowledge of industry trends and best practices to enhance the client relationship experience.
Qualifications and Skills:
- Bachelors degree in Business Administration Marketing or a related field.
- 2 years of experience in client relations account management or customer service roles.
- Strong interpersonal skills with the ability to build rapport and trust with clients.
- Excellent communication skills both verbal and written.
- Ability to understand client needs and provide strategic solutions.
- Proficiency in CRM software and Microsoft Office Suite (Excel PowerPoint Word).
- Ability to work independently manage multiple clients and meet deadlines.
- Problemsolving skills and a proactive attitude towards addressing client concerns.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience in the same industry as the company (e.g. technology finance consulting).
- Proven track record of successfully managing and growing client relationships.
- Knowledge of data analysis and the ability to interpret performance metrics.
Key Competencies:
- Clientfocused mindset
- Effective communicator
- Strategic thinking
- Problemsolving
- Relationship building
Keywords:
CRM Specialist Salesforce Zoho CRM Customer Relationship Management Data Analysis Customer Engagement CRM Optimization
Mandatory Key Skills (at least 1:
CRM Software (Salesforce Zoho or similar) Data Analysis
Work Experience Required:
1 to 3 years
CTC offered:
per month
Job Location(s):
Raipur Chhattisgarh India
Industry Type:
Software Development Customer Relationship Management
Functional Area:
Customer Relationship Management CRM System Implementation and Support
Qualification:
Bachelors degree in Business Information Technology or a related field (preferred)
Job responses on (email id):
Required Experience:
Manager
Employment Type
Full-Time
