Case Manager ManhattanvilleResource Center

Organization Overview:The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are wellestablished Manhattan communitybased agencies that support services to approximately 30000 New Yorkers. We are two of New York Citys leading human services organizations meeting the needs of children youth and families homeless individuals and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and lowincome families outofschool and outofwork youth and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville and seek to deliver programs that are impactful innovative and intergenerational.

Program Description: Goddard Riversides Manhattanville (MNVL) Resource Center is a social service hub located in West Harlem in the MNVL NYCHA development and which exclusively serves its residents. The MNVL Resource Center helps lowincome individuals and families access and receive entitlements benefits and resources. The MNVL Resource Center also offers an array of services including but not limited to benefits screening financial counseling legal consultation and referrals to support services in the community and citywide.

Position Summary: To engage through outreach screen and assist lowincome individuals and families in applying for and enrolling in a variety of government benefits as well as making referrals to other support services in the community and city wide as needed.

Schedule:Monday through Friday9:00am to 5:00pm (Occasional evening/weekend hours may be required)

Salary Range: $41000 $45000

Candidates must have the required qualifications to be considered for the position. The salaryoffer will be basedonthe candidates number of years experience in the exact orcomparableposition and additional preferred qualifications will be taken into account.

Roles Responsibilities and Essential Duties:

Case Management

• Conduct benefit screenings for lowincome individuals and families
• Assist clients apply for benefits from local state and federal agencies
• Interview clients to assess social service needs and make referrals accordingly including referrals to inhouse legal clinic financial counseling educational/workforce development and other resources as needed
• Serve as an advocate for and liaison between clients and community organizations and/or government agencies
• Work with clients who are seeking new housing opportunities helping them fill out housing applications and referring them to the appropriate agencies and organizations
• Help keep clients in their homes through assistance programs as well as eviction prevention measures
• Maintain detailed case notes
• Track and provide outcomes for services rendered
• Assist with collecting and inputting all necessary data and provide all required information for weekly/monthly/quarterly/annual reports.

Outreach Services

• In collaboration with the Program Coordinator work on outreach efforts to successfully engage tenants.
• Support the coordination of on and offsite activities visits and workshops for residents including scheduling securing space transportation food etc.
• Support the organizing of events and capacitybuilding activities to encourage community building within the MNVL complex.
• Support communitybased initiatives and represent the MNVL Resource Center at tabling events Community Board meetings events hosted by our elected officials and local CBOs activities.
• Help when needed on special projects.

Resource Center Team member

• Attend staff meetings community meetings case conferences training programs and supervision meetings; participate in program evaluation and improvement
• Work as a member of an active team and respond with flexibility to a fluid and evolving program environment
• Assist in maintaining program office space and assist clients who visit the office.
• In collaboration with Resource Center Team work on marketing efforts to successfully engage tenants.

Qualifications/Educational Requirements

• High school diploma required
• Bilingual English/Spanish preferred

Skills Knowledge and Abilities

• Experience working with lowincome populations
• Knowledge of government benefits
• Ability to multitask & work in a fastpaced environment
• Strong communication skills
• Team player

Computer Skills: To perform this job successfully an individual should have/be:

• Proficient in Microsoft Office programs especially Outlook Word and Excel
• Able to use or learn electronic databases such as Single Stop

Physical Requirements

• Occasional lifting of up to 30lbs
• Frequent walking and standing

Work Environment

• On site work.
• Work site is located in West Harlem on MNVL NYCHA development.
• Seasonal outdoor outreach events

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race color religion creed gender national origin age disability marital or veteran status sexual orientationgender identityor any other characteristic protected by federal state or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform jobrelated tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.