Manager Digital Operation Center DOC
Manager Digital Operation Center DOC
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Job Description
As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AInative platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were also a missiondriven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.
About the Role:
We are seeking a highly skilled and experienced Manager to lead our Digital Operations Center (DOC) team. The ideal candidate will have a strong background in leading teams who are responsible for end to end incident managing life cycle including monitoring detecting resolving communicating with a 24/7/365 Digital Operations Center (DOC) environment. This role is critical in ensuring the stability performance and reliability of our IT Network and Product services. The DOC IT and Product reams operate from different parts of the world and the DOC Engineers will need to collaborate across different regions and do the shift handoffs.
What Youll Do:
Leading
The DOC / IT Ops Engineer with experience in Incident Management Problem Management Change Management Knowledge Management and Proactive Monitoring areas
Lead efforts involving the monitoring of key internal services and incident teams as well as escalation and alerts to our crisis team(s)
Champion best practices of the DOC Playbook through the entire DOC team
Guide the implementation continuous improvement and documentation of new and existing policies procedures and processes for the DOC
Technology innovation mindset with AI Operations and selfhealing scripts.
Monitoring and Alerting:
Continuously monitor internal IT and productrelated incidents using various tools and platforms.
Develop configure and manage alerting systems to promptly identify and alert relevant parties to emerging issues.
Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators
Incident Management and Escalations:
Coordinate and escalate issues to appropriate teams and stakeholders as needed.
Maintain clear and concise communication during incidents providing regular updates to stakeholders.
Collaborate with crossfunctional teams to support root cause analysis of complex issues Document and maintain standard operating procedures for DOC response and escalation processes.
Continuous Improvement:
Identify opportunities for improving monitoring and alerting systems and processes.
Participate in postincident reviews and contribute to the development of preventive measures.
Stay uptodate with industry trends and best practices in allhazards operations center operations and technologies.
Documentation and Reporting:
Maintain detailed and accurate incident logs and documentation.
Generate regular reports on tracked incidents assessments and status.
Provide insights and recommendations based on incident analysis and trends.
What Youll Need:
Education:
Bachelors degree in Engineering Computer Science Information Technology or a related field. Equivalent work experience will be considered.
Experience:
Minimum of 89 years of experience in managing Digital Operations Center (DOC) or similar environment like NOC or IT Operations with strong people manager experience.
Experience in setting the goals and objectives for the team and doing the performance reviews
Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards .
Strong understanding of network protocols systems and infrastructure.
Skills:
Excellent problemsolving and analytical skills.
Strong communication and interpersonal skills.
Ability to work effectively under pressure and manage multiple priorities.
Proficiency in scripting languages (e.g. Python Bash) AI Ops is a plus.
Familiarity with ITIL practices and frameworks is desirable.
Familiarity with incident command system (ICS) principles and best practices in the technology industry
Certifications:
Relevant certifications such as CCNA CCNP or equivalent are preferred.
Work Environment:
This position may require shift work to ensure 24/7 coverage of the DOC.
Ability to work in a highstress fastpaced environment.
Work Location : Pune (Work from Office)
#LISM1
Benefits of Working at CrowdStrike:
Remotefriendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancyrelated medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisionsincluding recruitment selection training compensation benefits discipline promotions transfers layoffs return from layoff terminations and social/recreational programson valid job requirements.
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Required Experience:
Manager
Employment Type
Full-Time
