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About Atlanta Falcons
The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The teams headquarters and practice facility are located on a 50acre site in Flowery Branch Georgia. The Falcons NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blanks leadership the Falcons have become one of the Leagues premier teams on and off the field playing their home games at MercedesBenz Stadium. For more information visit and follow @AtlantaFalcons.
Position Summary: The Atlanta Falcons Payment Services team assists Season Ticket Members by delivering topnotch service and customizable payment plans. The program provides reps with the necessary tools skills and experiences to build a solid foundation within the professional sports industry.
This is a seasonal parttime role located at Mercedes Benz Stadium in downtown Atlanta.
Role & Responsibilities:
Recover pastdue PSL and Season Ticket payments from clients
Identify troubleshoot and resolve unusual/adverse situations and make sound judgement decisions based on available facts
Proactively communicate with Season Ticket Members to determine needs and become experts on the products and services offered
Manage records within Archtics and CRM ticketing systems
Assist various departments on gamedays to develop further insight and skillset within the AMBSE family
Expectations:
60 touchpoints daily
30hour work week ability to work home games
Punctuality
Meet weekly goals set by management
Maintain positive demeanor team spirit and professionalism at all times
Attend and contribute at meetings
This is an inperson position expected to work at MercedesBenz Stadium
Required Skills:
Customer service oriented
Ability to produce timely results with a sense of urgency
Use of sound judgement and problemsolving skills
Uphold a high level of organization and attention to detail
Be flexible and adaptable to change
Educational Requirements
Bachelors degree in Sports Management Sales/Marketing Communication or Business preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.
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