Director Consulting Services DCS BPO
Director Consulting Services DCS BPO
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Job Description
Position Description:
As a Director of Business Process Operations (BPO) your role will involve oversight and direction of the operations strategic planning and financial performance of the BPO organization.
Your future duties and responsibilities:
Manage overall Business Process Operations for a specific client backoffice
Manage effective internal/external client relationships within a defined area of responsibility
Responsible for fulfillment of contractual obligations/completion of deliverables within the assigned areas of responsibility
Determine operational strategies by conducting needs assessments performance reviews capacity planning and cost / benefit analysis
Drive performance across all backoffice teams to meet and exceed SLAs and KPIs
Promote organic growth and expansion within the team
Maintain and develop a strong relationship with clients and internal stakeholders
Financial Management including responsibility for the portfolios P&L performance
Budget and expense management: Revenue monitoring and forecasting
Required qualifications to be successful in this role:
Extensive experience in running operations and/or service delivery in a Director capacity or in a senior leadership/management position
Demonstrated management skills in a BPO setting preferably with more than 10 years experience in the industry
Experience working in a multigeography delivery setting. Preferably with North American client management exposure
Demonstrated strong ability to streamline processes; propose changes and think operationally and strategically to achieve business goals
Experience in leading or coleading transformation initiatives
Strong understanding of BPO industry trends best practices and technologies
Excellent communication negotiation and interpersonal skills
Strategic thinking problemsolving abilities and decisionmaking skills
Skills:
- Account Management
- Business Development
- Client Management
- Financial Management
- Leadership
- Negotiation
- Proposal Writing
- Financial Services
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Director
Employment Type
Full-Time
