Regional Patient Access Trainer Medical Center

Our Mission: Quality compassionate care for all.

Our Vision: Reimagine health care through connection service and innovation.

Our Core Values: Be Kind Trust and Be Trusted Work Together Strive for Excellence.

As a key member of our Patient Access team the Regional Patient Access Trainer will be responsible for providing comprehensive training and education to all Patient Access service locations. This includes developing and delivering training materials conducting oneonone training sessions and ensuring adherence to standardized practices. The ideal candidate will possess strong technical skills excellent communication abilities and a passion for delivering exceptional customer service.

Qualifications:

• Minimum of one 1 of the following required:
  • Bachelors degree in Business Administration Education Organizational Communications Healthcare Administration.
  • An equivalent combination of education and/or experience from which comparable knowledge and abilities can be acquired.
• Minimum of two 2 years experience in developing training materials curriculum conducting training classes and/or selfassessments required.
• Minimum of one 1 year experience in a healthcare environment Patient Access and/or Revenue Cycle required.
• Demonstrated working knowledge of regulatory requirements affecting Patient Access preferred.
• Knowledge of theories and techniques of effective adult learning in both oneonone and group settings using multimedia presentations preferred.
• Experience in software implementations and testing preferred.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact professionalism and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Prepares original training and curriculum for both technical and soft skills for staff performing Patient Access functions and activities. Ensures products encompass multiple methods of training styles.
• Maintains centralized repository of resource tools.
• Develops and maintains assessment and evaluation tools to measure staff comprehension and provides feedback to assigned leadership.
• Participates in software selection and validation testing utilizing consistent enterprisewide testing scripts.
• In conjunction with various departments provides customer service expectation training for Patient Access staff in alignment with the Logan Health (LH) mission and values.
• Acts as an Ambassador for Patient Access and performs as a role model for customer service expectations.
• Acts as resource for staff inquiries.
• Maintains technical knowledge by attending educational workshops reviewing publications collaborating with Patient Access national associations and stays abreast of regulatory changes guidelines and requirements.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Maintains regular and consistent attendance as scheduled by department leadership.

Notice of PreEmployment Screening Requirements

If you receive a job offer please note all offers are contingent upon passing a preemployment screening which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/MF/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status race color gender sexual orientation religion national origin age disability or any other basis protected by applicable law. If you require accommodation to complete the application testing or interview process please notify Human Resources.